The Ritz-Carlton Key Biscayne, Miami

5.0 star property
Luxury resort on the beach, with 2 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton Key Biscayne, Miami

On the beach, beach cabanas, sun loungers, beach umbrellas
Meeting facility
On the beach, beach cabanas, sun loungers, beach umbrellas
2 outdoor pools
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Housekeeping
  • Pet friendly
The price is ¥101,172
¥121,865 total
includes taxes & fees
Jan 5 - Jan 6, 2025

Room options

Available filters for rooms
Showing 30 of 30 rooms

Room, 2 Double Beds, Non Smoking, Resort View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

Executive Suite, 1 Bedroom, Non Smoking, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 74 sq m
  • Beach view
  • Sleeps 4
  • 1 Double Bed

Room, 1 King Bed, Non Smoking, Bay View (Balcony)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
  • 39 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Partial Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
  • 39 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Resort View (Balcony)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Balcony, Oceanfront (Mobility Accessible, Roll-In Shower)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Furnished balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Full-sized refrigerator/freezer
Dishwasher
  • 86 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Club Suite, 1 Double Bed, Non Smoking, Oceanfront

Highlights

Furnished balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • 163 sq m
  • Ocean view
  • Sleeps 7
  • 1 Double Bed

Studio, 1 King Bed, Non Smoking, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking, Oceanfront

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
  • 86 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Room, 1 King Bed, Balcony, Resort View (Mobility Accessible, Tub)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Roll-In Shower)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
  • 39 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Balcony (Oceanfront)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
  • 39 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 Bedroom, Balcony, Partial Ocean View (Mobility Accessible, Tub)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 74 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Tub)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
  • 39 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 Bedroom, Non Smoking, Partial Ocean View (Balcony)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 74 sq m
  • Sleeps 4
  • 1 Double Bed

Studio, Resort View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 39 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Studio, 2 Double Beds, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 39 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Partial Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
  • 39 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking, Bay View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
  • 39 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

Club Room, 2 Double Beds, Non Smoking, Oceanfront

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed, Non Smoking, Oceanfront

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Double Beds

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Non Smoking, Resort View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Full-sized refrigerator/freezer
  • 74 sq m
  • Sleeps 4
  • 1 Double Bed

Presidential Suite, 1 Double Bed, Non Smoking, Balcony (Oceanfront)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 245 sq m
  • Ocean view
  • Sleeps 7
  • 1 Double Bed

Classic Room, 1 King Bed, Non Smoking

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Club Suite, 1 Double Bed, Non Smoking, Balcony (Oceanfront)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
  • 163 sq m
  • Ocean view
  • Sleeps 7
  • 1 Double Bed

Room, 2 Double Beds, Non Smoking, Oceanfront

Highlights

Furnished balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
33149, FL, Key Biscayne, 455 Grand Bay Dr

What's nearby

  • Key Biscayne Beaches - 1 min walk
  • Bill Baggs Cape Florida State Park - 3 min drive
  • Crandon Park - 3 min drive
  • Port of Miami - 18 min drive
  • Ocean Drive - 23 min drive

Getting around

  • Eighth Street Metromover Station - 14 min drive
  • Hialeah Market Station - 23 min drive
  • Miami Intl. Airport (MIA) - 34 min drive

Restaurants

  • ‪The Ritz-Carlton Club, Lounge - ‬1 min walk
  • ‪Milanezza - ‬12 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪La boulangerie - ‬12 min walk
  • ‪Novecento - ‬13 min walk

About this property

The Ritz-Carlton Key Biscayne, Miami

Luxury family-friendly resort near Bayside Marketplace
Located close to PortMiami and Ocean Drive, The Ritz-Carlton Key Biscayne, Miami provides an adjacent golf course, a poolside bar, and a terrace. With a beachfront location, beach cabanas, and sun loungers, this resort is the perfect place to soak up some sun. Indulge in a massage, a facial, and a body wrap at The Ritz-Carlton Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Mexican cuisine. Fitness classes and yoga classes are offered at the gym; other things to do include hiking/biking. Free WiFi in public areas is available to all guests, along with designer stores on site and a garden.
Other perks include:
  • 2 outdoor pools and a children's pool
  • Limo/town car service, continental breakfast (surcharge), and bike rentals
  • 11 outdoor tennis courts, valet parking (surcharge), and supervised childcare (surcharge)
  • An elevator, golf cart on site, and a banquet hall
  • Guest reviews speak highly of the helpful staff
Room features
All 402 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like furnished balconies and laptop-compatible safes.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with jetted tubs and designer toiletries
  • Flat-screen TVs with Netflix and cable channels
  • Wardrobes/closets, free infant beds, and video-game consoles

Languages

Chinese (Mandarin), Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Valet parking on site (USD 50 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: USD 35 for adults and USD 19 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cantina Beach
  • Dune Burgers On The Beach
  • Lightkeepers

Things to do

  • 11 outdoor tennis courts
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Gym
  • Hiking/biking trails
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free crib
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 30,000 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Terrace

Full-service spa

  • 21 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (65 inch wide door)
  • Grab bar near toilet (33 inches high)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Pool hoist on site
  • Portable hoist available
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 14 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock
  • MP3 dock
  • Netflix
  • Pay movies
  • Video game console

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 250.00 per accommodation, per stay, plus a one-time cleaning fee of USD 250.00
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 25 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per night
  • Resort fee: USD 48.00 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Phone calls
  • Pool access
  • Spa access
  • Spa tub access

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 35 for adults and USD 19 for children
  • Fee for in-room wireless internet: USD 10.95 per day (rates may vary)
  • Valet parking fee: USD 50 per night (in/out privileges)
  • Pet fee: USD 250.00 per accommodation, per stay plus USD 250.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The daily resort fee, included in the room rate, covers high-speed Internet access (2nd tier); use of beach chairs and umbrellas; daily beach activities, such as stand up paddle boards, floats, kayaks, and snorkel gear; 1-hour fitness class for up to 2 guests daily; access to the spa tub, sauna, and steam room at the spa: and unlimited in-room local and domestic long distance phone calls.

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 17 years old are not allowed in the spa without adult supervision

Property is also known as

Key Biscayne Miami Ritz-Carlton
Key Biscayne Ritz-Carlton
Miami Key Biscayne Ritz-Carlton
Miami Ritz-Carlton Key Biscayne
Ritz-Carlton Key Biscayne
Ritz-Carlton Key Biscayne Miami
Ritz-Carlton Miami Hotel Key Biscayne
Ritz-Carlton Miami Key Biscayne
Ritz-Carlton Key Biscayne Miami Hotel
Ritz-Carlton Miami Hotel
Ritz-Carlton Miami
The Ritz-Carlton Key Biscayne, Miami Hotel Key Biscayne
Key Biscayne Ritz Carlton
Ritz Key Biscayne
Ritz-Carlton Key Biscayne Miami Resort
Ritz-Carlton Miami Resort
Miami Hotel Key Biscayne
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Key Biscayne Ritz Carlton
The Ritz Carlton Key Biscayne Miami
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The Ritz-Carlton Key Biscayne, Miami Key Biscayne
The Ritz-Carlton Key Biscayne, Miami Resort Key Biscayne

Frequently asked questions

Does The Ritz-Carlton Key Biscayne, Miami have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at The Ritz-Carlton Key Biscayne, Miami?

As of Dec 25, 2024, prices found for a 1-night stay for 2 adults at The Ritz-Carlton Key Biscayne, Miami on Jan 5, 2025 start from ¥101,172, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton Key Biscayne, Miami pet-friendly?

Yes, this resort allows dogs (limit 2 total) with a maximum weight of up to 25 lbs per pet. There's a fee of USD 250.00 per accommodation, per stay. A cleaning fee of USD 250.00 also applies. Service animals are exempt from fees.

How much is parking at The Ritz-Carlton Key Biscayne, Miami?

Valet parking is available for USD 50 per night.

What time is check-in at The Ritz-Carlton Key Biscayne, Miami?

Check-in start time: 4 PM; Check-in end time: 5:30 AM.

What time is check-out at The Ritz-Carlton Key Biscayne, Miami?

Check-out is at 11 AM.

Where is The Ritz-Carlton Key Biscayne, Miami located?

Located in Key Biscayne, this beachfront resort is next to a golf course and within 12 mi (20 km) of Bayside Marketplace, Kaseya Center, and PortMiami. University of Miami and Collins Avenue Shopping Area are also within 16 mi (25 km).

The Ritz-Carlton Key Biscayne, Miami Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 697 out of 1000 reviews" "
Rating 8 - Good. 175 out of 1000 reviews" "
Rating 6 - Okay. 64 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Stayed 2 nights in Nov 2024

4/10 Poor

Carol

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Alon

Stayed 4 nights in Nov 2024

4/10 Poor

Erika

Traveled with family
Disliked: Staff & service, property conditions & facilities
Not a Ritz experience. Our 5th floor always smelling food for the 6 nights we stay there, noisy balcony from the hotel air circulation. Service very poor. The worst of all was the fishing boat recommendation ...Therapy IV.... how can Ritz be envolver in a such fake fishing experience?! had booked myself a fishing boat before and it was a real experience .... because I trusted the hotel I decided to follow the concierge suggestion.... what a shame! I love Key Biscayne the beach is beautiful and I wish this hotel be renovated to bring us a real Ritz Carlton experience.

10/10 Excellent

Charles, Falls Church

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with outstanding service and top notch rooms. Family pool separate from lux adult pool. A welcome quiet resort for the couple who a romantic getaway.
Stayed 2 nights in Nov 2024

10/10 Excellent

Juan

Stayed 2 nights in Aug 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Oct 2024

10/10 Excellent

Michael, New Orleans

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, staff very accommodating. Would return
Stayed 4 nights in Oct 2024

4/10 Poor

Sandria

Disliked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Walter

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old, but well maintained.
Stayed 4 nights in Oct 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I want to thank Jesus at the front desk who was amazing! The hotel is beautiful and all staff are extremely friendly. I loved the pool, bed, room, and balcony. The beach is long but not wide. Still amazing!
Stayed 3 nights in Oct 2024

10/10 Excellent

Bernadette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is impeccable. Property is clean and maintained. Staff is very attentive to your needs and requests. The best in personalized service.
Stayed 3 nights in Oct 2024

6/10 Okay

Jared

Traveled with partner
Liked: Cleanliness, amenities
While i was happy with my stay, i was somewhat disappointed that the “gold standards of service” that i was always so impressed by was lacking. In every situation of walking throughout the hotel property I was always the one asking for assistance. And while i did get my answers (of service) i felt as if i was taking the employee away from something they would rather do. Upon leaving the hotel I was actually forced to go back and open the door for my wife as the “bellman” was standing at his podium reading something. When i asked for an extended check out - the young person types away and finally said “the best i can do for you is 2”. There was no question from her about our stay or if there was anything else she could do to make our stay better. With all of these little things - i can survive (at other hotels) but the reason why we chose the Rirz was due to their higher customer centric services. The only thing that made us believe we were at a higher end hotel was the prices for everything!
Stayed 2 nights in Oct 2024

10/10 Excellent

Waseem

Stayed 1 night in Sep 2024

6/10 Okay

Sigelfrido

Liked: Staff & service
The rooms wasn't what we expected from the Ritz
Stayed 1 night in Sep 2024

6/10 Okay

Daniel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location. Would stay there again. Only issue is the last night of our stay the air conditioning system was making lots of noise so we were forced to shut it off and sleep without AC for the night.
Stayed 3 nights in Sep 2024

10/10 Excellent

Gnel

Stayed 3 nights in Aug 2024

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, clean, staff is great!
Stayed 1 night in Sep 2024

8/10 Good

Veronica

Stayed 5 nights in Aug 2024

10/10 Excellent

Giovan

Stayed 1 night in Sep 2024

2/10 Terrible

Martin

Traveled with family
Disliked: Staff & service
Terrible experiencia con bell boys
Llegamos con la familia y me vieron bajar las maletas los bell bits y solo se acercaron cuando vieron que ya había bajado yo mismo las maletas. Cabe destacar que era solo nuestro vehículo el que estaba. Simplemente estaba más bueno lo que estaban platicando que ayudarnos
Stayed 1 night in Aug 2024

8/10 Good

R Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and the beach area was great. Resort is dated and needs a refresh
Stayed 4 nights in Aug 2024

8/10 Good

Carolyne Olani, Jersey City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location that is close to the beach and great outdoor activities including swimming pools, tennis courts etc. The property was clean and the staff was very friendly
Stayed 4 nights in Aug 2024

2/10 Terrible

Vivien

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very rundown
Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, the amenities are awesome, great environment all around the hotel, I definitely recommend it, if I have to mention something that I did not like it, was the bathroom needs a shower instead of a bath tub.
Stayed 3 nights in Aug 2024