プンタ カナの家族向けホテル

「Everything is excellent 」

「The pool and beach are nice. However, the hospitality and other items (see below) were very poor and made me feel very uncomfortable throughout my stay. We had to wait more than 2 hours for check-in. The room was double-booked and there was a different family staying in the room. There was no apology for this, and it took another hour for the room to be offered again. There was no cooperation between the front desk and guest services, and everything took a long time to be done. I saw a guest...

「Awesome」

「I recently stayed for 4 nights in an upgraded, 2 bed junior suite near the pool. Initially, we spent one night in the “regular” junior suite, however ended up moving rooms. The first room had a few issues with it, most concerning was the patio door would not close all the way or lock. This was obviously a major safety concern. We notified the front desk, and they offered us a new room for an additional $60, if we did not spend this we would’ve remained in the same room. Other than the door not...

「Super 」

「Todo muy bien. El mejor precio 」

「This was our first all-inclusive stay in ten years. Overall, we enjoyed it. The resort was beautiful and so peaceful-like you were in a tropical jungle, and our room was huge and so awesome (swim-up suite). The biggest issue was that the resort had changed since we booked, so we couldn't go over to the other resort/access the kids club until I bothered the front desk several times. We finally got a special bracelet. The other resort was bigger and had an amazing waterpark that our kids loved.」