Ustyuzhna Museum of Local Lore

Very nice and worked with us on our late check in

The property was okay. Nothing special. When the time came to check out however, we waited 30 minutes for an elevator and then had to walk down eight flights of stairs with all of our baggage because they would not arrange anything for the people in the middle of the hotel to get an elevator. Apparently they had almost 400 people checking out and they made no accommodations for anyone other than those on the top floor.

Very disappointing. Location was good, gym & pool area were nice, crowd was fun. Staff was generally good. Room was very basic, bathroom in particular (a bath/shower combo in a recently built five star hotel?) Pool area was shut down for a whole day for maintenance. Prices were too high for bfast though. Same for drinks at the bar ($90 for 2 cocktails & an order of fries). Concierge was hapless, left work without passing along our file to anyone (we had asked for help for dinner rez & concert tickets), something I have never experienced in 30 years of staying at high end hotels. Anyhow, wont be back and wont recommend.