Find hotels in Puerto Nuevo, San Juan from ￥18,202

"Beautiful and lovely employees. "

"The entire staff at La Concha is wonderful. All are welcoming and friendly. The facility is always clean and well maintained. We return every November to celebrate our anniversary, and we are never disappointed by the caring and warmth by the staff at the resort."

"Overall very satisfied! Nice stuff. Rooms are pretty big. It right on the beach which was very important for me. Nice swimming pool areas as well. "

"N/a"

"Perfect for our needs"

"Check in was smooth property and rooms look way better in person than you see online and the sounds of the waves are so calming "

"Everything is good except insects in the room and outside."

"Nice view"

"I'm a dad and bought my teenage son here for a little weeklong getaway in 11/2024. Overall good experience staying here though room furniture and 6th floor hallway (to a much lower extent) had a musty smell that permeated the air. Also, when we arrived we had no cold water, but someone immediately came to the room and fixed the issue, and I mean IMMEDIATELY. The guy was at the room before my kid even got back from the front desk to tell them about it. It went out again a day or two later. That time, maintenance didn't come as quick, but it was fixed for the rest of our stay. Look, I must shout out all staff here, everyone from the security in the front, the check-in clerks, the man at the beach gate, and the housekeeping and maintenance staff.. even the lady working at the traffic arm gate. My son and I went in and out of the hotel all hours of the day and night and they were always friendly and pleasant if I had any questions or issues. Even just for small talk. They definitely add value to this hotel. The kicker on top was 7AM on my last day when my phone fell down the trash chute on the 6th floor. I went down and told a worker that was just doing his thing in the lobby, and he without delay radio'd a coworker. We went into a filthy trash compartment room, and after a little bit of work, they were able to hand me my phone within 15 minutes. So I have zero beef with the staff here and wish them the best. "