2/10 (非常に不満)
Gina
出張, 家族旅行
2025 年 3 月 4 日
良かった点 : 清潔度、設備とサービス
Management is not on site or even in the same city! We signed up for a suite that was supposed to sleep 6 & I even communicated to them that there were 6 of us. When we got there, there were only 2 queen beds & NO pullout couch or extra twin bed. They refused to refund any money if we moved to a different hotel & there was not another unit available. I had to go buy 2 inflatable mattresses! Getting a hold of anybody was a nightmare! There were only 4 towels in our unit & 4 pillows. They did order us some more from target which was nice but we had booked a unit that was supposed to accommodate that! I spent so much time on my vacation just trying to remedy the problems!
Gina
2025 年 2 月に 3 泊滞在