2/10 Terrible
John & Lynne H., Weirton,WV
Sep 30, 2024
Disliked: Cleanliness
Dog Urine House
This was by far the worse rental we have ever stayed in. There was dog urine all over the carpet. The urine was all down the hall and into the main and smaller bedroom. There was urine right beside the bed. The smell was sickening and make it hard to sleep and made us sick. We stayed here for 1 very long week. We call, texted and sent pictures to Vacasa every day, all we ever got was a generated answer " we will let our local team know. This is not the experience we want are guests to have." We requested a full refund so we could go to a clean heathy rental. On the 5th. day they refunded us $162.75 we paid $1659.40 ! We had to set on a bench in town to kill time so we didn't have to put up with the smell. The dog urine was not the only issue, when we used the main shower water would pour through the floor into the kitchen area that we had to clean up every night. Th kitchen window had so much grease on it we couldn't even see out. Do Not rest from Vacasa all they want is your money and WILL NOT help you with any issue. Disappointed with VRBO also for not helping and even backing Vacasa .
John & Lynne H.
Stayed 7 nights in Sep 2024