Ngakaroa Reserve

Great property to attend concerts/events at Mt Smart. Parking in garage. Perfect for a family or friend group

Absolutely gorgeous views, location, and facilities. Love that you could personalize your stay so extensively and have food delivered.

The room was beautiful. I loved the bathroom however the lighting was a little rough. But the room is definitely 5 stars. The VIP bottle of wine I was given was not drinkable. It tasted burnt as if it had been left in the sun for hours and made me and my guest sick. The overall service was equivalent to a basic hotel and not what I expected for a hotel of this rating. I didn’t need housekeeping and put out the sign stating such only to have housekeeping try to come in while I was dressing. She said I was listed as checking out. While she was very kind, it took a bit of convincing that I wasn’t checking out yet. Reception: One gentleman was amazing, the rest were subpar or average in service. I waited over 5 minutes at the front desk because all 3 employees were chitchatting with another guest and taking pictures of her dog. When I was helped, the women couldn’t answer my question and I was told to try back in the morning. Overall a beautiful property with few amenities (the rooftop bar and its staff are the saving grace) and just average service.