Room was in good location and a good price when we booked in comparison to other similar places. Other than one person the staff was friendly and helpful. The negatives were that elevator was broken so not great for luggage. Room was in basement with almost no sound proofing. Heard everything including snoring person next door through the wall lol. Was stated they had breakfast but did not. They have a breakfast room but looked to be used for storage and a staff area. I was given an odd look and a blunt answer of No when I asked if they did. Booked 3rd party however their direct website also states they have a restaurant. Lastly when I booked I had to pay 1/2 upfront. I put my info in and it showed my remaining balance. However upon check - in I was told to pay in full up front. I was confused and told them I had already paid in part. I was rudely told "no you didnt" I showed him the message and was rudely told thats on expedia if they took payment not us. I understand hotels are not a fan of 3rd party sites because of the issues that can arise. However that is not an excuse for poor customer service skills. Based on his reaction its likely not the first time this problem has come up so I understood the annoyance. But kindness costs nothing and as someone who appreared to be a manager he should know that.
Robin
2024 年 11 月に 2 泊滞在
8/10 (良い)
Tetiana
家族旅行
2024 年 12 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Tetiana
2024 年 12 月に 3 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行
2024 年 12 月 7 日
良かった点 : スタッフとサービス、施設のコンディションと設備
宿泊されたお客様
2024 年 8 月に 4 泊滞在
10/10 (非常に良い)
Mary
2024 年 11 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Mary
2024 年 11 月に 3 泊滞在
8/10 (良い)
Dimitri
2024 年 10 月 19 日
良かった点 : 清潔度、スタッフとサービス
Dimitri
2024 年 8 月に 3 泊滞在
10/10 (非常に良い)
Nicola
2024 年 10 月 11 日
Nicola
2024 年 9 月に 4 泊滞在
6/10 (普通)
Mark
2024 年 10 月 9 日
Mark
2024 年 7 月に 1 泊滞在
8/10 (良い)
Kris
2024 年 10 月 5 日
Safe
Kris
2024 年 8 月に 11 泊滞在
8/10 (良い)
Anessa
グループ旅行
2024 年 9 月 27 日
良かった点 : スタッフとサービス、設備とサービス
There were stains on the pillows, hair on the bed sheet and the shower drain was bubbling after shower
Anessa
2024 年 9 月に 1 泊滞在
6/10 (普通)
Fanny
2024 年 9 月 25 日
Fanny
2024 年 9 月に 3 泊滞在
8/10 (良い)
Brett、Bend
カップルで旅行
2024 年 9 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was nice
Brett
2024 年 9 月に 3 泊滞在
6/10 (普通)
JONATHAN
2024 年 9 月 21 日
良かった点 : 設備とサービス
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location. I complained about 1 of the single beds sheets being stained, the lady assured me they were clean and 12 days later it was still there. Lucky it had 2 beds.
JONATHAN
2024 年 9 月に 13 泊滞在
8/10 (良い)
Jane
家族旅行
2024 年 9 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was friendly and knowledgeable. The rooms were small and clean. Some attractions were not walking distance.
Jane
2024 年 9 月に 3 泊滞在
6/10 (普通)
宿泊されたお客様
家族旅行
2024 年 9 月 20 日
Hôtel bien situé, convenable pour un court séjour, chambre assez minimaliste mais fait l’affaire. Personnel sympa mais sans plus.