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Fairmont Orchid

4.5 star property
Luxury resort on the beach, with outdoor pool

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Fairmont Orchid

Outdoor pool, cabanas (surcharge), pool umbrellas
4 restaurants, lunch, dinner served; international cuisine
Outdoor wedding area
Exterior
Private beach, white sand, beach cabanas, sun loungers

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Parking available
  • Pet friendly
  • Breakfast available
  • Room service
  • Bar
  • On private beach
The price is ￥98,932
￥125,605 total
includes taxes & fees
Jan 24 - Jan 25

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Room, 1 King Bed, Non Smoking, Oceanfront

Room, 1 King Bed, Non Smoking, Oceanfront | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 49.6 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

View from room

Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hair dryer
  • 98 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Garden View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Garden View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hair dryer
  • 98 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Oceanfront

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, Multiple Beds, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, Multiple Beds, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hair dryer
  • 98 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 49.6 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View

Room, 2 Queen Beds, Non Smoking, Garden View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Garden View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 49.6 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold, Premium Room, 1 Queen Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Premium Room, 1 Queen Bed, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold, Premium Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Premium Room, 1 King Bed, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Suite, 2 Queen Beds, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Suite, 2 Queen Beds, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hair dryer
  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Suite, 1 King Bed, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Suite, 1 King Bed, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hair dryer
  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 Queen Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Room, 1 Queen Bed, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Partial Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Garden View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed, Non Smoking, Garden View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Room, 1 King Bed, Non Smoking, Garden View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hair dryer
  • 98 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

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￥154,040 total
includes taxes & fees
Jan 6 - Jan 7
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About the neighborhood

Map
96743, HI, Kamuela, 1 N Kaniku Drive Kohala

What's nearby

  • Mauna Lani Resort Golf Course - 6 min drive
  • Mauna Lani Beach - 9 min drive
  • Kings Shops - 13 min drive
  • Dolphin Quest - 16 min drive
  • Hāpuna Beach State Recreation Area - 18 min drive

Getting around

  • Kona Intl. Airport (KOA) - 36 min drive

Restaurants

  • ‪Kona Tap Room - ‬16 min drive
  • ‪Starbucks - ‬13 min drive
  • ‪Island Vintage Coffee - ‬13 min drive
  • ‪A-Bay's Island Grill - ‬14 min drive
  • ‪Waikoloa Coffee Company - ‬17 min drive

About this property

Fairmont Orchid

Luxury eco-certified resort by the ocean
Consider a stay at Fairmont Orchid and take advantage of a golf course, a beach bar, and a terrace. This resort is a great place to bask in the sun with a private beach, beachfront dining, and beach cabanas. Treat yourself to a massage, a body scrub, or a manicure/pedicure at Spa Without Walls, the onsite spa. At the 4 on-site restaurants, enjoy lunch, dinner, light fare, and international cuisine. The health club offers yoga classes and Pilates classes; other things to do include snorkeling, rowing/canoeing, and surfing/body boarding. In addition to designer stores on site and a coffee shop/cafe, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
Additional perks include:
  • An outdoor pool with cabanas, sun loungers, and pool umbrellas
  • Limo/town car service, buffet breakfast (surcharge), and 10 outdoor tennis courts
  • Valet parking (surcharge), an electric car charging station, and express check-out
  • Multilingual staff, free newspapers, and a computer station
  • Guest reviews speak highly of the beach locale, pool, and helpful staff
Room features
All 540 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes.
Other amenities include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with designer toiletries and separate tubs/showers
  • 55-inch LCD TVs with premium channels
  • Lanais, wardrobes/closets, and coffee/tea makers

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (USD 38 per day; includes in/out privileges)
  • Valet parking on site (USD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 50 for adults and USD 25 for children
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Binchotan: Bar & Grill
  • Browns Beach House
  • Hale Kai Restaurant
  • Luana Louge
  • The Orchid Court

Things to do

  • 10 outdoor tennis courts
  • 18-hole golf course
  • 24-hour gym
  • Beach volleyball
  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Paddleboard
  • Pilates classes
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • Yoga classes

Family friendly

  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per night, plus a deposit of USD 75 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 75.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 50 for adults and USD 25 for children
  • Self parking fee: USD 38 per day (in/out privileges)
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet deposit: USD 75 per day
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-052-830-4128-01
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Hawaii
Fairmont Orchid
Fairmont Orchid Hawaii Resort Kamuela
Fairmont Orchid Hotel
Fairmont Orchid Hotel Hawaii
Hawaii Fairmont
Hawaii Orchid Fairmont
Orchid Fairmont
Orchid Fairmont Hawaii
Orchid Hawaii Fairmont
Fairmont Orchid Hawaii Hotel
Fairmont Orchid Hawaii Kamuela
The Fairmont Orchid Hawaii
Fairmont Orchid Resort Kamuela
Fairmont Orchid Kamuela
Fairmont Orchid Resort
Fairmont Orchid Kamuela
Fairmont Orchid Resort Kamuela

Frequently asked questions

Does Fairmont Orchid have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Fairmont Orchid?

As of Jan 5, 2025, prices found for a 1-night stay for 2 adults at Fairmont Orchid on Jan 24, 2025 start from ￥98,932, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont Orchid pet-friendly?

Yes, dogs are allowed at this property. There's a deposit of USD 75 per day and a fee of USD 75 per pet, per night. Service animals are exempt from fees.

How much is parking at Fairmont Orchid?

Self parking is available for USD 38 per day. Valet parking is available for USD 45 per day.

What time is check-in at Fairmont Orchid?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Fairmont Orchid?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Fairmont Orchid located?

Located in Kamuela, this beachfront resort is in the historical district and within 1 mi (2 km) of Great 4-D Movie Ride, Francis H.I'i Brown North Golf Course, and Mauna Lani Resort Golf Course. Mauna Lani Beach and Francis H.I'i Brown South Golf Course are also within 2 mi (3 km).

Fairmont Orchid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 693 out of 1005 reviews" "
Rating 8 - Good. 196 out of 1005 reviews" "
Rating 6 - Okay. 78 out of 1005 reviews" "
Rating 4 - Poor. 23 out of 1005 reviews" "
Rating 2 - Terrible. 15 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Christopher

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Dec 2024

6/10 Okay

Kohei

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Hotel room was clean, roomy and beach and pool was great, especially pool was heated and could enjoy all the time. However, room prep and staff at the reception was not great. We booked with 4 people (2 adults and 2 kids) but only 3 towels sets were in the room, and shampoo/conditioner/body gel were all out of stock. We requested to bring another towel set and refill the shampoo etc, but towel set was brought almost an hour later, and no refill... Also, at the time of checkout, we were charged the food/drinks which we didn't ordered, and it took almost 20 min. to confirm and remove from our bill. And there were no any apologizes about that mistakes... I would say this hotel staff/service is not 5 star hotel, similar to 3-4 star hotel.
Stayed 2 nights in Dec 2024

8/10 Good

Mary, San Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Loved having the opportunity to see S
Stayed 7 nights in Dec 2024

10/10 Excellent

Xue

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 4 nights in Dec 2024

10/10 Excellent

Harjander Singh

Liked: Cleanliness, staff & service, property conditions & facilities
The most stand out thing about this Fairmont is the staff. Very friendly, polite and helpful. We were at Fairmont Mayakoba earlier this year - they need to come to Hawaii for training.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jeffrey danilo

It was awesome! I had so much fun here! Wish they told me there would be extra charges on Spa before I went inside.
Stayed 8 nights in Dec 2024

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place and staffs
Stayed 1 night in Dec 2024

10/10 Excellent

ofer, woodland hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Joy Molina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staffs and place
Stayed 2 nights in Dec 2024

2/10 Terrible

Alejandro

Stayed 3 nights in Nov 2024

10/10 Excellent

Patricia

Liked: Staff & service
Stayed 5 nights in Dec 2024

8/10 Good

Allan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place if you don't spend a fortune eating there a lot. We went to every restaurant on site. The room service breakfasts were amazing, but the rest of the meals were just good. Negatives about the place are that it seemed like every other day in the North Tower (facing the golf course) it is loud starting at 6am with apparently excessive mowing. There was also a worker spraying what was apparently weed killer all around the central green space and kids were looking for lizards in the bushes while he was doing it in the middle of the day! Parents were shooing the kids away from it. If they addressed those concerns we would happily spend another vacation there.
Stayed 8 nights in Nov 2024

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on a gorgeous stretch of beach. Spacious rooms, welcoming staff and a lovely pool.
Stayed 7 nights in Nov 2024

8/10 Good

satyam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, but super expensive dining options. Breakfast is super expensive especially for vegetarian folks with limited options.
Stayed 2 nights in Nov 2024

10/10 Excellent

Azat, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2024

10/10 Excellent

sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Juean

Liked: Property conditions & facilities
Stayed 5 nights in Nov 2024

6/10 Okay

Renuka

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent by any measure. The lobby and surrounding patio is gorgeous; especially at night with the torches lit. There was a guitarist each night with drink/food service. Pool area is beautiful; plenty of chairs for all guests which is unusual. Drink/food service was always available. The entire grounds is well manicured. The lagoon is very pretty and loaded with fish. Many places to sit of an evening with several fire places on the grounds and near the beach. Really a lovely setting. Only downside was the price of food which did borderline a little silly. Breakfast, although very good food quality and presentation, price was $50 per person. Drinks are $14 and above. Dinner was very good, again very high priced. We noted many persons were going to the nearby grocery store up the road to stock up. Very nice food choices at store but keep in mind there is no microwave in the rooms. Rooms were perfect.
Stayed 5 nights in Nov 2024

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible stay, luxurious from even the first walk into the lobby with a stunning view. Also really enjoyed the drinking water stations
Stayed 2 nights in Nov 2024

10/10 Excellent

Gino

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2024

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Orchid is absolutely beautiful! The grounds are immaculate and pool is the perfect size with a separate section for adults. The food options are good. We especially enjoyed the breakfast buffet that had about every option you could imagine. The beach is ideal for kids with no breaking waves, a sandy beach, and safe clear waters for snorkeling! It's just a short walk to a nice grocery store, shops, and more dining options. Our trip was just about perfect!
Stayed 4 nights in Nov 2024

10/10 Excellent

Isaac Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place!
Stayed 7 nights in Jul 2024

10/10 Excellent

Penny Parker-

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Makes you feel like youre on an expensive exquisite vacation. Very clean. The grounds well maintained. Staff are friendly,polite,and professional. Property is kid friendly. It does not have a microwave in rooms ( for those who may need this amenity). Would definitely recommend to others and would stay again at this property.
Stayed 4 nights in Nov 2024