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"The toilet flush didn’t work properly… had to flush it many times before the toilet paper went down. "

"Lovely room with a good view close to everything we needed. Would definitely book this hotel again. "

"I was so comfortable here that I really hated leaving to return home. First, the staff is very kind, friendly and helpful. Second, the breakfast was great and had a good variety of choices to create a full breakfast and then some. It was clean and smelled nice. Third, the location was perfect: easy walking distance to trains, buses, taxis always there, the theatres, Covent Garden (fabulous), landmarks, restaurants and many stores including grocery express and some clothing stores. The only drawback was that there was not a socket to plug my hair dryer and flat iron in in the bathroom - even with the adapter. In the room there are charging ports, some international sockets and American appliance sockets. Haxell's the internal restaurant was awesome. Joe Allens - a theatre themed restaurant has an entrance into the hotel. "

"Never had a bad stay here. Would recommend. "

"This hotel was incredible. The location was perfect for it being our first time in a new city. My boyfriend and I stayed here for a week with no complaints. Also, the food at the hotel restaurant was actually phenomenal….please get the spaghetti bolognese. When we come back to London, We will happily stay here. Also, the staff gave us a complimentary upgrade which was spectacular!! "

"Excellency from the minute we walked in till the last day we checked out "

"Fantastic location and friendly staff"

"Very comfortable one night stay. Lovely room, excellent breakfast. Very attentive staff. Perfect location for the Theatre’s and general sightseeing"

"It's situated in the West End of London, close to London attractions and restaurants. Mainline station and the underground is just seconds away."