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「Hotel.com did not introduce the necessity to install the special hotel app “Sonder “ before the booking. It was confusing to me. Room was good with the wide window view. 」

「The staff here is very lovely helpful and welcoming!」

「overall the room was nice and fitted our needs. the downside was that upon arrival i noticed the trash in the washroom was not cleaned out and the duvet cover was stained with a white substance. since it was late when i arrived i had to sleep in a bed with dirty sheets and no duvet. they were quick to respond and attempt to fix this. however the cleaner only dropped off a plastic bad of bedding. no duvet cover and the trash was not cleaned out. eventually after lots of back and first with...