The hotel is unassuming from the front door, and you have to clime two flights of stairs (in a straight line, but it would be 2 flights in height), but it has a nice lobby/lounge area, and the staff is super-duper!
The hallway has a killer low ceiling that I clobbered twice, despite the warning signs. It's a step down at the same time the ceiling goes down, so you have to watch your step but look up. The room was nice, but had no view. We were in room 8. The front door is just about 20 steps from St Marcos Square, which is really incredible.