Like a couple other reviewers, we were missing parking passes. Called Vacasa the evening we arrived and left a message, woke up next morning to a parking ticket, called Vacasa 4 more times, emailed 3 times before we finally received the pass the next night. It was a holiday weekend and we paid premium rate for the room, in addition to the service fees to Vacasa so I deserved a better experience than that. In addition, the welcome/confirmation email I received stated there were 2 bikes included. When we got there, there was none. Also the welcome folder in the rental stated there were 2 Rec Room passes, however there was only 1. I kept mentioning that to the 4 people I talked to so that I wouldn't be charge a replacement fee, but I never got anything in writing from anyone acknowledging there was only 1. So I check my credit card daily to make sure they did not charge us....so far so good.
The unit is decent, but the bed and couch were super hard and uncomfortable.
Next time I rent from VRBO I will make sure the unit is not managed by Vacasa.