Staff were great, had good english. Was a very busy hotel, obviously popular. Breakfast was great, huge selection. But its a very noisy hotel. Hallways are tiles so very lound. Plumbing needs work, your neighbours tap vibrates in your room walls which was soooo loud. So we were awake very early most mornings. But if your an early riser this wont worry you too much. Pool up on roof is great but small for the suze of the hotel. But what was really disappointed was only 5 POOL LOUNGE BEDS ??? Lots of tables and chairs to sit, and a lovely shaded upper deck lounge area, but if wanting to lay in the sun, good luck. Ofcourse you go to Cocabanna for the beach, but a pool break day was important to us. Us Ausdies are blessed with great beaches, so we love our Pool Resorts. Overall we loved the location, the reception & door staff... and for the price, happy with our choice.