We paid extra to stay at the Hacienda, expecting a high-end, adults-only experience, but it fell far short of expectations.
In the evenings, there was nowhere to enjoy a drink within the Hacienda section, forcing us to walk to the other side of the hotel. Beach access was also unavailable from the Hacienda, requiring another trek to the main resort. The only bar available in the evenings had long lineups, making it difficult to get served.
Live music was only offered every other night, and when it did happen, the quality was disappointing. The hotel itself felt extremely run-down—bathroom doors by the pool wouldn’t close, pool tiles were coming loose, and the rooms were outdated. Worst of all, the shower smelled like sewage.
Our group of 16 has traveled extensively to all-inclusive resorts, and this was by far the worst experience we’ve had. I would never stay at a Krystal property again.