2/10 (非常に不満)
Samantha
家族旅行
2025 年 3 月 22 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I got there to check in and we waited 20 minutes for the receptionist who was outside smoking.
We got checked in to the 2nd floor and was hit with a TERRIBLE smell, almost as if they tried to clean the carpets but left them wet it was disgusting. We were checked into room 204 I believe and we entered used the bathroom and the toilet wouldn’t flush. Turn over to see a dead cockroach on the counter before exiting! I came out to let my family member see and there were more scurrying across the counter! I got it on video and went downstairs to the receptionist who blamed management for not exterminating. We got into another room that was okayish seemed like the blankets/sheets hadn’t been changed so we went to Walmart and bought our own, the sink didn’t drain also. We drove 14 hours and couldn’t find another hotel that late at night with my elderly mom who was on her last trip before being put on hospice. This whole trip was an absolute nightmare 10/10 WOULDN'T RECOMMEND! Disgusting building and horrible management/workers.
Samantha
2025 年 3 月に 2 泊滞在