When we arrived; the day and and time we were due to arrive, only to find the property dirty and not ready for our arrival. The beds were not made up, dirty linen still on the beds, dirty towels in restroom. Rotten limes in a bowl on kitchen counter. Spilled liquid on sofa, chair cushions ripped on pool furniture, pool table leg broken and another leg being leveled by bath towel (floor in garage slant to keep rain out, not a problem but pool balls rolled one way when you racked the balls). Kitchen counter sticky and dirty. No skimmer net for pool, bugs in pool. Stair banister was loose and carpet very dirty. Had to wait 4 hours and several phone calls to answering service, then someone finally called to tell me he can't help me. By this time I had responded to the text I received with the house code, someone finally text me back only to state they couldn't get in contact with the cleaning crew. I ask if they had another house they could put us in, we had been on the road 17 hours and my grandchildren 5 and 11 were tired and we were ready to relax. A hour later I receive a text they had found a house we could use for 3 days but then we would have to move to the original house. Pack, unpack, pack, unpack, then pack again to come home. Not a relaxing vacation. Needless to say, and I'm just being honest, I would not recommend Florida Spirits as a property management company, it didn't seem like they cared. No one picked up the phone to ensure our stay was okay. Also, I guard shack lady was not a nice person, it's not my problem she had to work extra, nor should she have taken it out on us. Just being real, no one would want this type of vacation experience. Thank you for the opportunity to share my experience and I wish you all well.