We were so excited to stay at the hotel, to get away for our anniversary, immediately got off to a bad start, the code I had been given in an email and message didn’t work on the front door of the hotel, I called up and a rude woman answered me and half way during the conversation she ended the call, I then called up a second time and a man answered telling me he was going to come to the door, he also gave me a complete different code which again didn’t work, and nobody ever came to the door to later realise there’s no reception, I called up another time and another woman answered and told me she can’t do anything about it, fourth time lucky a different man answered the phone and told me he’ll call me back with all of the details, I did have to wait 45 minutes before he called me back again, however he did help. I waited an hour in a city I wasn’t used to, before entering the hotel, check in said 2pm for the room, we got in at 2:15pm and had to wait 45 minutes on the stairs of the hotel, which may I add was very dirty. There was missing glass panels from the windows. The shower was too unbearably cold and when we spoke to someone staying in the room next to us he said he’s not had hot water the entire time, of the SHARED bathroom. This bathroom could barely fit one person into, you can step into the shower from the toilet, which made me feel so claustrophobic, not like I could use the shower anyways. The room was so hot there was no air con, no anything. To top it off, the fr
