It was the worst experience being woken up by the sound of a jack hammer outside your window at 8am. To be told that the maintenance manager is not prepared to stop the contractor because they are being paid for the full day. My question was dis we not pay for our room as well? This sort of attitude should not be tolerated in a service delivery business and your customers comfort needs to be top priority. They should've contacted each guest in advance to inform that they will have construction equipment being operated over this period. But once again this was shown not to be important enough.
Norman
2025 年 2 月に 1 泊滞在
10/10 (非常に良い)
Francois
家族旅行
2025 年 2 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a great stay at the hotel for 9 nights while holidaying in Mossel Bay. Conveniently adjacent to Pinnacle Point Golf Club. Highly recommended.
Francois
2025 年 1 月に 8 泊滞在
6/10 (普通)
Peter
2025 年 1 月 19 日
Peter
2025 年 1 月に 1 泊滞在
10/10 (非常に良い)
Rodney
2024 年 12 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All around great Hotel. I would highly recommend this exceptional small hotel to anyone!
Rodney
2024 年 12 月に 1 泊滞在
6/10 (普通)
Tapiwa、Cape Town
小さなお子様連れの家族旅行
2020 年 10 月 26 日
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
I received no assistance with my baggage and when I asked I was told this is due to covid restrictions. everywhere else I stayed I got assistance though. Bravo restaurant is very short-staffed, you have to wait ages before being assisted