Ac did not work, roaches, toilet flooded, found used q tip near the bed, found a sock that did not belong to anyone in my family next to the bed. Notified front desk clerk who said he will do his best to accommodate us. He did not. It smelled like smoke strongly and his solution was to spray the room with air fresher. we got to the room at 1am, I contact hotel.com and spent 2 and half hours discussing the issues I occurred. I ask for a refund and the front desk clerk refused unless I check out immediately. I am traveling with 8 people and we were only planning on staying til 7am. This was the most unprofessional, and the poor attitude of the front desk clerk. Will never use hotel.com again or stay at the hotel.