Our family room for 4 (it specifically said for 4 on the booking) was a double room with a single camp bed in front of the wardrobe (so it couldn't be opened properly) in the corridor to and in front of the bathroom for my 17 year old son! When we spoke to the staff on reception, they were initially quite abrasive saying this is a family suite. It was only when the manager overheard, that the staff seemed to change. The manager was so helpful and organised an additional room for my son next door which was seemed to solve the issue.
That same night, we were woken by the people in the room next door with a large group making loads of noise. I tried to call reception but the phone in the room didn't work. I went to my son's room to call and tried approx 4 times but nobody answered. In the end, I had to go downstairs to reception and complain that about the phone not working and then not being answered and then the noise. The staff member apologised and said he would go and speak to the room, which he did. 5 people came out. In the morning, my son was very tired because his toilet had been continually flushing throughout the night. Our tap was continually dripping through the night too. Rooms are awful - we paid over £400 per room per night. We couldn't face another night so left a day early & have not been refunded for the final night despite leaving.
Some staff (esp manager) are very helpful, some are rude. The restaurant and the food are good but the rooms are awful.