Overall a good hotel, but a couple issues did come up while we were there.
First, when they arrived they encouraged me to use the the digital key through the app, but it didn't work for me to get on the lifts. We arrived pretty late, had tired kids with us. But then had to go back to the front desk where only one person was working, had to wait in line again to get a physical card. Not a huge deal, but frustrating in the moment when you're dealing with tired kiddos to have to wait twice because there was only one person working the front desk (and there were others there, just not helping guests)
The other issue was related to the pool. Two things here: 1) when we called to ask the front desk where the pool was they said "1st floor, you can't miss it"... But when we went to find it, it's really quite hidden with no signage that says pool, have to take a journey through a labyrinth to find it - simple signage would be super helpful. Definitely don't tell guests "you can't miss it," because you definitely can. And 2) for some reason the lifts don't stop on floor 1, so you have to go to the lobby in your swimming costumes, take an escalator up to the next floor - feels unnecessary and not very private. All very strange.
All this to say, also had some very helpful staff, especially when it came to helping with our luggage. Nice hotel overall, but some quirks for sure.