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"Cleaner lady arrived at 5 pm to cleaning the room 653,on 23/03/25"

"Excellent service from the staff straight away from entering the hotel. The room we had was very spacious and clean and even though being next-door to Waterloo railway station, you could not hear any noise from outside. Five minutes walking from Parliament./Downing Street/London eye. And not much further away is Buckingham Palace/Trafalgar Square and all the posh shops. I would give the hotel 9 1/2 out of 10 only halfway because of a cupboard door which wouldn’t close properly. Thank you."

"Great location. Had to chase to get sofa bed made up"

"A great place to stay in London!"

"Underated"

"Easy access to Oxford street and other places on London. Nice and clean property, with space and polite staff"

"Exactly what we needed. Spot along train route. Clean facility with accommodating staff."

"Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service"