2/10 (非常に不満)
Catherine
小さなお子様連れの家族旅行
2025 年 4 月 3 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This apartment and listing are a scam.
When I messaged about getting a crib for the apartment, they told me that it was going to be twice as much as it said in the listing. When I pointed this out, they admitted their mistake and went by the listed price.
We wanted to check in about 19 hours late so that we would have somewhere to land with our toddler after an overnight flight. We were told that this wasn't possible and that we would have to check in a day late with no refund for that first day. That turned out to be completely incorrect, and the "check in" process was just picking up the keys at a 24 hour convenience store.
The address listed on our booking was different than the actual address. It was in a worse location and was farther from public transport and attractions than it was supposed to be. Also, the key pick up location was half a mile away, so we had to walk our luggage and baby for an extra mile to pick up the keys.
The apartment was not nice. It was bare and shabby and all of the furniture was uncomfortable.
Finally, and most importantly, the apartment was FREEZING. We spent hours trying to message and call to get help turn on the heat while wearing our winter coats inside. The were slow to return messages and never answered calls. We never got the heat on and ended up leaving to find somewhere else to stay. After we left, they told us that the heat is controlled by the building, so it couldn't be changed.
They're still refusing to refund us.
Catherine
2025 年 1 月に 14 泊滞在
