Very very bad experience. My booking was cancelled even though i have received confirmation from expedia and payment has been made. The staff claim that the cancellatiob is due to non payment and they are unwilling to contact expedia and we got to sort out the issues ourselves despite us showing evidence that payment has been made. We got to make a long distance call to expedia and like usual, they will put you on hold.
After back and forth for almost 2 hours. The issue is rectified with the agent making payment at the very last min. The staff at the hotel recommended that we should book directly with the hotel in the future.
Dont think i will ever come back here again
Jonathan
2023 年 11 月に 1 泊滞在
8/10 (良い)
Thi Thu
2023 年 9 月 3 日
Thi Thu
2023 年 8 月に 1 泊滞在
8/10 (良い)
Susanna
2023 年 7 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Mixed feelings about Ba Vie
The property/ buildings are well kept in a lush environment.
The rooms are large and nicely done.
Breakfast was quite good. As it was off season and there were few guests they ran out of croissants early.
This is the down side of this place. It lacks a generosity in hospitality.
You pay for the Nespresso capsule in your room in the morning, you have 2 bottles of water at your disposition and if you need more you either walk to the reception for a refill or pay for a new bottle.
It is a resort in nowhere land with little to do except relax. If I was the manager I would pamper my guests with a little treat here or there to make up for a lack of possible activities.
This place works as a get away from busy Hanoi, I would not recommend it for European or American Vietnam travelers.
Susanna
2023 年 7 月に 2 泊滞在
10/10 (非常に良い)
Andrea
家族旅行
2023 年 7 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff were very friendly and the property is quite unique - nestled inside a national park. On the grounds there are ruins of old french vacation homes and other facilities from the 1930's, 40's and 50's which can be walked to and explored. Very unique experience and these particular sites are not available to those who are not guests at Melia. (There are some other historic sites on other parts of the mountain). It is a relaxing getaway as well!
Andrea
2023 年 7 月に 3 泊滞在
8/10 (良い)
Phuong
家族旅行
2023 年 6 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is inside the Ba Vi National Park, it is very tranquil, the hotel area has excellent control on mosquitoes, pool and gymn have excellent view of the forest. Hospitality by Melia staff are exceptional, going above and beyond their duty to cater for our demands!!! Making it most relaxing stay.
Phuong
2023 年 6 月に 3 泊滞在
10/10 (非常に良い)
Claudia、Edina
グループ旅行
2023 年 4 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The facilities are amazing. The Vietnamese food is not as good as what can be found in Hanoi and lacks vegetarian options. The spa is great.
Claudia
2023 年 4 月に 3 泊滞在
6/10 (普通)
youngeun
家族旅行
2023 年 3 月 23 日
気になった点 : 清潔度、スタッフとサービス
자연 속에 있는건 너무 좋았으나, 하노이가 미세먼지가 심하네요. 안개가 너무 껴서 그 점이 너무 아쉽습니다. 그리고 숙소가 조금 더 깨끗했으면 좋겠습니다. 화장실도 그렇고 창문 쪽도 5성급이면 조금 더 깨끗해야 할 거 같아요.
youngeun
2023 年 3 月に 2 泊滞在
10/10 (非常に良い)
Y M
2023 年 1 月 28 日
Y M
2023 年 1 月に 1 泊滞在
10/10 (非常に良い)
Frank
2022 年 7 月 24 日
Frank
2022 年 7 月に 1 泊滞在
10/10 (非常に良い)
JC
2022 年 7 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very pleasant stay, highly recommended and would definitely stay again.
JC
2022 年 7 月に 2 泊滞在
6/10 (普通)
James myongtong
2021 年 6 月 1 日
James myongtong
2021 年 5 月に 1 泊滞在
10/10 (非常に良い)
Duong Duc Son
2021 年 2 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Melia Ba Vi is overall a great destination to get away from the hectic city life. Well-designed and clean suit, comfortable bed and pillows, good amenities, good size balcony with a nice view over the tree tops. Attentive staff members who remember you by your first name. Nice touch with the extras such as afternoon tea and cocktail evening before dinner.
The retreat is set on top of a mountain range and in the middle of a beautiful forrest. We really enjoyed the long walks and see the ruins from French colonial time.
The only negative thing was that the security guys at the entrance/carpark were neither as friendly nor professional as the staff inside the hotel.
Duong Duc Son
2021 年 2 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
2021 年 2 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
자연친화적 숙소
힐링되는 숙소 입니다. 전체적인 분위기기 자연친화적이고 주변에 트래킹길이 있어 산책하기좋아요. 하노이에서 1시간반정도 걸려요.
宿泊されたお客様
2021 年 2 月に 1 泊滞在
8/10 (良い)
SUYEON
家族旅行
2020 年 8 月 13 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
SUYEON
2020 年 8 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2020 年 8 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Mr. Beon
Very eco-friendly.
Quiet(from people) and could enjoy the sent of trees and mountain.
Great place to heal by getting out of city center.
宿泊されたお客様
2020 年 8 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行
2020 年 8 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2020 年 8 月に 1 泊滞在
10/10 (非常に良い)
HANA
2020 年 8 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
There are wonderful places. I statyed my
HANA
2020 年 7 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
2020 年 3 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2020 年 3 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
カップルで旅行
2020 年 2 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Didn’t like the shower area. Water is not contain within the shower area. The entire area gets wet and the floor becomes slippery which is dangerous if you are not careful.