Clean and spacious room. Freindly staff, good housekeeping. Nice to have a washing machine in the room. Although I didn't use it. It's quiet around the hotel. The front entrance is located in a wide alleyway. Big windows you can open. Bed and pillow is comfortable, medium firm. Only bad thing is that the shower tub is very tall and tricky to climb in and out of. Also, when you shower, the water will run over the tub and onto the floor. As a gold member, I asked about free upgrade. But the staff seemed unsure of suchh benefit.