The pre-christmas ice storm in the PNW made it impossible for my wife and I to make our trip (Friday, Dec.23, 2022). Airlines cancelled flights and nothing available into SeaTac, Portland or Spokane until after Christmas. Host stood by their cancelation policy, even though I did not cancel on my own accord. Given the circumstance, I requested a refund, host said the only possibilty for a refund was if the property would re-sale, it did not. No offer for partial refund, no offer for credit, just took our money and referenced the policy. BUY THE TRIP INSURANCE WHEN RENTING FROM THIS HOST, natural disasters or mother nature do not warrant a refund from this host.