I have rented through VRBO many times over the years, everything from small cabins to condos by the sea, and have been extremely satisfied with all of our vacation rentals. This is the first time I have felt compelled to write a negative review.
My husband and I rented the cabin listed above for a five day retreat. When we arrived, we were pleased with the countryside and the coziness and cleanliness of the cabin. We were excited to stay for a restful and relaxing time, while also exploring the surrounding areas in NC. We arrived in the afternoon, and after going into town for groceries, we came back to the cabin to have dinner and relax after a long days drive to get there. While sitting on the futon couch, I had a flea jump on me. The next morning while in the downstairs bathroom, several more fleas appeared. We went to Mount Airy to see the shops and drive around. The next day, we couldn’t sit anywhere downstairs or upstairs without having fleas jumping all over us. Four times I pulled out the vacuum and did upstairs and downstairs, but they just kept coming. At this point we contacted Mike, the caretaker and he said that they would flea bomb the house the next day. We were traveling, so we were going to be gone all day anyway. When we came back late afternoon, we saw no sign except a trunk that had been moved and the ac upstairs had been turned back on. No sign of a note, a flea bombing, or the smell of cleaner after you clean countertops etc. after using the flea bomb method ( having pets in the past, I’ve had to do this so I know what it takes). The fleas were still everywhere. This was unacceptable, and I questioned whether they did anything at all. Mike initially said that another renter two weeks ago had two pit bulls that had stayed there, so it could have been from them. But when we contacted them again about there still being fleas in the house, the wife contacted the daughter( owner) who said she would refund our money if we got out that night which we did. And then she wrote an outright lie which she posted to VRBO…her words below.
“Guests went hiking and were not happy with the insects that they brought in from outside. No such insects were in the cabin before their stay. They requested fogger, which was granted despite no fleas being found. They still claimed fleas after the fogger. They requested to cancel.”
We NEVER went hiking, never requested to cancel. We were reimbursed but disappointed by this experience.