They should stop their online reservation until they fix their system, its inconvenient for the people who will going to rent and they already charge your credit card because you do not know that they have problem in their system and its too late for you to cancel the reservation and when you get to their building you need to pay cash over your pocket because you no longer have a choice. Very tirreble, its good thing that I bring extra peso during my vacation or else I dont know where to stay, I cant withdraw money and I have appointments close to that area the next morning, thats why I rented that place. What a terrible place. I will not coming back again. Until now I did not yet get my refund.
Elizabeth
2024 年 9 月に 2 泊滞在
2/10 (非常に不満)
Stéphane
2024 年 1 月 21 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ma pire expérience depuis 10 ans
Hôtel de plus en plus sale, des cafards dans les chambres, la fenêtre de la chambre qui ne ferme pas, de l'eau rarement chaude, très bruyant mais le comble a été de nous demander de payer 3500 PHP de plus que le prix payé à l'origine car les conditions ont changé depuis que nous avons réservé, notamment le petit déjeuner est compris... Hormis le fait que le petit déjeuner ne coûte que 150php, je trouve inadmissible de nous obliger à payer 3500php de plus certainement pour se faire de l'argent car c'est le weekend du Sinulog. Je ne recommande pas cet hôtel et après 10 ans que ma femme et moi venons régulièrement dans cet hôtel, nous n'y viendrons plus.
Stéphane
2024 年 1 月に 3 泊滞在
2/10 (非常に不満)
Roselyn
2023 年 10 月 13 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
toilet cover seat was gone. its hard to get a taxi. no security in the lobby. shower look like they never clean up.
Roselyn
2023 年 9 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
カップルで旅行
2023 年 2 月 22 日
気になった点 : 清潔度、スタッフとサービス
This property is so far from the photos and amenities described. DO NOT BOOK. The walls and plaster are peeling the bathrooms mild and mildew. Only one bed was made and the second was vinyl. AC was noisy and outside the window was a vent which started at 6am like a freight train. The area is less than desirable.
宿泊されたお客様
2023 年 2 月に 2 泊滞在
8/10 (良い)
Robuen
2023 年 1 月 9 日
Robuen
2023 年 1 月に 1 泊滞在
2/10 (非常に不満)
Sherry Ann
2022 年 10 月 31 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I booked the room for my brother but since I’m not so good with online stuff. I didn’t get to put his name in the booking. I called Expedia customer service to ask for help but was told that it’s the hotel that could not help me. So I just paid something that I didn’t get to avail. So disappointed for both Expedia and the Express Inn Cebu
Sherry Ann
2022 年 10 月に 1 泊滞在
4/10 (不満)
ian francis
2022 年 10 月 5 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
hotel's only strong point: hot shower
1. i can deal with poor/so-so facilities. even if the hotel does not look good, even if you have very very old/overused towels, even if the toilet bowl is a bit dirty and the shower head, a bit rusty, all good with me.
2. i just wish the hotel staff were a little bit more considerate during checkin. i already showed you my payment receipt. you still wouldn't let me checkin just because it's not reflected in your system. you didn't even offer to help sort the problem out.
3. i hope you don't enter the guests room before they checkout. your excuse/reason for doing so is unacceptable. it also caused inconvenience on my part because i had to wait until you find the person who has the key to my room.
ian francis
2022 年 9 月に 1 泊滞在
8/10 (良い)
maryjoy
2022 年 6 月 21 日
maryjoy
2022 年 6 月に 2 泊滞在
2/10 (非常に不満)
Aileen
家族旅行
2022 年 5 月 23 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was terrible. Dirty, dusty, toilet flush is broken, many cockroach. Towel 3-4 days used before they change it.
Aileen
2022 年 5 月に 2 泊滞在
10/10 (非常に良い)
HERMINIA VERA ALITA
グループ旅行
2022 年 5 月 14 日
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good
Nice
HERMINIA VERA ALITA
2022 年 5 月に 2 泊滞在
8/10 (良い)
Randy
2022 年 4 月 2 日
良かった点 : 清潔度、スタッフとサービス
Cold shower
The room was decent. The bed was a common uratex 6" foam mattress. It wasn't good for my back but I survived. The price was fair. The shower was unfortunately cold.