モンバサの四つ星ホテル

「予約時(Beach sideを予約）と全く違う部屋（中庭の前）に通された。既に支払い済み（キャンセル不可）であったため、レセプションで文句を言ったところ、謝りもせず、フルブッキングだ、予約はExpediaから入っており、料金はスタンダードになっている、と訳の分からない説明を受けた。全く誠意のかけらも無い。」

「Staff is really kind and friendly. Very beautiful it is. I will come again.」

「Friendly greeting on arrival and staff was quite helpful. Wish I could have had time to view the evening entertainment.」

「Beautiful surroundings and attentive staff」

「Lovely resort and well managed. The team at the front desk are welcoming and friendly. The cleaning staff were responsive and happy. The waiters/waitresses during meals need some training on place settings and table etiquette. The chefs made wonderful, fresh meals daily and attentive. The all inclusive package is a must have cocktails are included which was a nice touch.」

「The room facility was very old.」

「There were cold days when the showers were not easily heated. The air conditioner in the room could not be turned off and it was so cold. The location was very good and the rooms were clean and comfortable. The staff is friendly and the beds are great」

「We enjoyed so much.」