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"I've attended this property to host professional events a few times and the staff and venue are always very helpful and friendly. This was the first time we stayed here in one of the suites, which was absolutely sublime and perfect for our needs. It was clean and comfortable with great facilities. The only slight criticism I'd have is that if there is an event on the noise carries into the rooms and can be disruptive until late. I understand that commercially it's a balance in keeping guests...

"My husband and I stayed for one night and loved our stay. As soon as we arrived we were welcomed by staff at the bar. We had 4 suitcases and in no time we had 4 different male staff members taking our luggage up one flight of steep stairs to our room. Later when we went downstairs to the bar we were made to feel very welcome. Couldn’t fault this property. Thank you. "

"Easy travel to Wembley from here, good value for money. "

"Sad the jacuzzi wasn’t working. "

"Mathao and Dominic was very courtious."

"Richmond is just lovely and the terrace gardens leading down to the Thames are beautiful."

"Very modern, great to have air con and parking. Also a great location for walking into Kingston along the river, or to Hampton Court Palace. Surbiton also a great place to go for a drink and something to eat. Hearty breakfast with everything you could want, and bar offered cocktails. "

"Beautiful room with king bed and modern bathroom. Heated towel rack, motion detector night light. Large restaurant, bar and patio space. Easy walk to train station "

"good"

"1. The hotel is located in not a very good neighborhood on a very busy street. Lots of sirens and street noise and the windows in the hotel are not soundproof! It’s hard to sleep. 2. The hotel seems very run down! Starting from the shattered glass door at the entrance to the torn wallpaper on the wall and chair torn. 3. no AC!! It wasn’t working in the while hotel. It was very stuffy in the summer. 4. I am allergic, so I brought my own sheets, they disappeared after cleaning and the hotel...