Had a lovely stay here for my boyfriend’s birthday. The hotel has a lot of curb appeal and the staff very friendly. Easy check in and easy to also find our room. We had a view over looking the carpark and the hotel were fully booked so no option to upgrade. The room had everything you needed, the bathroom was almost as big as the room itself! The only downside was the size of the towels were small, we are not large people either by any means. We sat outside in the beautiful weather and had a cocktail which was very nice and I can imagine to food is enjoyable however we did not eat here. I would definitely recommend and if we ever stayed again I would pay a little extra for a sea view room.
Luan
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
David
家族旅行
2024 年 5 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Quiet the Friday we stayed , good service ,ate in the restaurant dinner and breakfast both good , certainly tucked away albeit with a decent view overlooking the pier, (sea view room ) and tbh doesn't really feel like your in the brash of the seafront, will stay again
David
2024 年 5 月に 1 泊滞在
4/10 (不満)
Danielle
カップルで旅行
2024 年 5 月 8 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Received scam emails where someone had taken our details from the hotel and asked for card details, then kept receiving follow up emails but could not tell if these were also scams.
One of the lifts were broken so it was a slow wait at times.
On check in the first thing we noticed was the dirty cushion displayed in the middle of the bed with the fabric being all marked and pulled.
There was also a stain on the duvet covers.
The ‘sea view’ room was wildly different to the photograph advertised for that room type on Expedia, we had a view of cars parked outside, the roof below and the crumbling buildings that surrounded the hotel.
There were only hand towels in the bathroom so we had to call to request towels that we could use for the shower.
The inside of the bathroom door was filthy and clearly hadn’t been cleaned, it had lots of drip marks running down it.
The room was so noisy, we could hear the lifts, showers and toilets in other rooms as well as noise from outside.
None of this is was we would expect from the ‘luxury boutique’ hotel and photos advertised and would not book to stay again. Our room would have been cleaner if we were to stay at a budget chain hotel.
I did send this complaint to the hotel along with photographs and they have ignored my email so I can only assume that they don’t care about their customers experience.
Danielle
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
jim
2024 年 5 月 8 日
良かった点 : 清潔度、設備とサービス
Friendly helpful and professional
jim
2024 年 4 月に 3 泊滞在
8/10 (良い)
Peter、London
家族旅行
2024 年 5 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was excellent, Just Mattress very lumpy and uncomfortable