We were extremely disappointed and we will never stay here again.
We had an awful experience here. Paid extra on an already expensive room for breakfast, then the next day 8:30AM, expecting a nice breakfast we were informed by the cleaner that there is no chef, and therefore no breakfast. No contact about this beforehand.
Furthermore, trying to get a refund even for the breakfast that we paid extra for and never got is proving extremely difficult. We feel completely scammed.
The room itself was OK, it feels like the decor is trying hard to feel "premium" on a budget but the room lacks basic items like a bar of soap. It was definitely not worth the price for the room even without breakfast in our opinion.
宿泊されたお客様
2024 年 2 月に 1 泊滞在
6/10 (普通)
Mandy
カップルで旅行
2024 年 1 月 25 日
良かった点 : 清潔度、スタッフとサービス
While the property itself was lovely and the pub manager really good we were disappointed because there was no food available at the New Crown and we weren’t told until we telephoned during our drive to say we were going to be later than planned . Expedia were supposed to have informed us about the food but hadn’t done so also Apparantly this has been the case since Mid October. After a 6 hour journey the last thing we wanted was to have to find food in the nearest town and again find breakfast.
If we had known about the lack of food we wouldn’t have stayed here. Also there was a big dip in the mattress almost like a hole ( window side) and the mirror light didn’t work in the bathroom. It is also a bit weird because the manager does not live in so basically guests are just locked upstairs in the pub on their own ( with a way out) but it did seem very odd
Mandy
2024 年 1 月に 1 泊滞在
8/10 (良い)
Mark
2024 年 1 月 23 日
Mark
2024 年 1 月に 1 泊滞在
10/10 (非常に良い)
Melissa
グループ旅行
2024 年 1 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Melissa
2024 年 1 月に 1 泊滞在
4/10 (不満)
Hicham
出張
2023 年 10 月 31 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Cold Night
Hotel.com didnot advise that the Pub will be closed on Mondays and Tuesdays. The room was cold as the heating was not on. The drinking glasses were not in protective bags and were next to the toilet rather than the sink as per photograph on the site. There were cobwebs on the bathroom door frame. Apart from that yjd host was very nice anc the breakfast was delicious.