2/10 (非常に不満)
Tony
カップルで旅行
2024 年 6 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Hotel from outside when i pulled up was like run down plaster missing out the outside walls etc. I nearly drove off straight away. But i needed some rest.
First night was ok until i went to go toilet in the night and there was a water leak by the main door and toilet so got wet feet. Reported to front desk and offered me a different room next door stil on ground floor and open the door and walked straight back out smelt damp and musty. Back to front desk really loverly young lady very freindly couldn't do another but 3rd room now and on the second floor walked in not made up no towels bedding was everywhere a right tip. But dragged my case up etc back to front desk again and she promised it would be done ASAP as i was going out. Anyway 1 hour later come back still in a mess but didn't say anything and went out and come back around 12.00 so 4 hour's went up stairs and yes straight back down as still haven't been done..She got straight on the phone to housekeeper who claims there waiting on bedding etc to arrive.. So 4 th room as got moved again next door checked in my room want was perfect. 10 minutes later housekeeper is next door making it up.
The front desk was so sorry and please don't get me wrong she couldn't do enough but its a joke want was a 2 day hoilday from hell. Spent alot of money and waiting around so spent more on drinks and food as nothing else we could do.
Yes we got offered 1 days free breakfast but that's it for us being messed about
Tony
2024 年 5 月に 2 泊滞在