Mexico and Central America All inclusive Vacations

3/10 not enough space to write a truthful review on this place, spend the extra money and have a much better time somewhere else, you’ll thank your future self.

Family oriented great pools for young kids. Needs more dinner options. By day 3 I was tired of the food and desserts being the same. Prefer a buffet style rather than ordering off the same menu. Making reservations to the other few restaurants available was difficult as they booked up quickly and frankly served much of the same food. Places to get drinks were limited and not really any entertainment except for 2 restaurants. Several planned activities during the day. Servers were friendly and worked hard to keep everyone happy. Beach was great. Visited during Spring Break so lounge chairs usually start being reserved by 7:30am and by 8:30 you’d be lucky to get a table. Since it has rooms allocated to time shares we had to change our room 3 days in. Resort took care of the move but it was still something unexpected to deal with during a vacation. I enjoyed my stay because it was a family event and the facilities were nice. I would not stay again on my own.

Likes: - We had actually booked for a lagoon view and when we requested we were upgraded for a partial ocean view. - The service staff are very friendly and do a great job. - We could easily get change for our big peso notes at the reception. Dislikes: - On day 1, we were approached by a staff member and were asked if we wanted to experience 'VIP Breakfast' followed by a ~80-90 minutes tour of the property. Further, we were told multiple times that they were not trying to sell anything. On the day of the VIP Breakfast, we realized that there was nothing VIP. We had our regular breakfast, but were accompanied by a sales person. He asked a lot of questions about the type of vacation that we want, the amount of money we want to spend, etc. What irritated us the most was the sales pitch went beyond 2 hours. 1 hour into the sales pitch, the sales person was accompanied by another sales person - who actually spoke offensively about my husband - he said to my husband's face that you do not look like a person of your age. This sales pitch ruined almost half of our day. Don't at all say YES to a VIP Breakfast, if they ask for one. - The bathroom floor was not cleaned some of the days. - We are vegetarians, and there are very less vegetarian options. Further, food placards were not placed for every food item, and some of the veg options were put together with non-veg options. So, it was difficult to distinguish. - Some of the cooked foods reek of overused burnt oil smell.

Horrible service at Pier 8. Misleading advertisement. If you want to do all the pools you have to stay at The Grand or buy a day pass. Do not book a jr suite folfcourae view because you will be in the middle of nowhere with a 20 minite golf card ride to pools/food etc.

Fabulous. Clean. Lots of dining options. Hardly any wait.

Not a well-kept property.

Beach , pool , food , amazing staff... 5 stars!!

Great hotel and friendly staff.

3/10 not enough space to write a truthful review on this place, spend the extra money and have a much better time somewhere else, you’ll thank your future self.

Family oriented great pools for young kids. Needs more dinner options. By day 3 I was tired of the food and desserts being the same. Prefer a buffet style rather than ordering off the same menu. Making reservations to the other few restaurants available was difficult as they booked up quickly and frankly served much of the same food. Places to get drinks were limited and not really any entertainment except for 2 restaurants. Several planned activities during the day. Servers were friendly and worked hard to keep everyone happy. Beach was great. Visited during Spring Break so lounge chairs usually start being reserved by 7:30am and by 8:30 you’d be lucky to get a table. Since it has rooms allocated to time shares we had to change our room 3 days in. Resort took care of the move but it was still something unexpected to deal with during a vacation. I enjoyed my stay because it was a family event and the facilities were nice. I would not stay again on my own.

Likes: - We had actually booked for a lagoon view and when we requested we were upgraded for a partial ocean view. - The service staff are very friendly and do a great job. - We could easily get change for our big peso notes at the reception. Dislikes: - On day 1, we were approached by a staff member and were asked if we wanted to experience 'VIP Breakfast' followed by a ~80-90 minutes tour of the property. Further, we were told multiple times that they were not trying to sell anything. On the day of the VIP Breakfast, we realized that there was nothing VIP. We had our regular breakfast, but were accompanied by a sales person. He asked a lot of questions about the type of vacation that we want, the amount of money we want to spend, etc. What irritated us the most was the sales pitch went beyond 2 hours. 1 hour into the sales pitch, the sales person was accompanied by another sales person - who actually spoke offensively about my husband - he said to my husband's face that you do not look like a person of your age. This sales pitch ruined almost half of our day. Don't at all say YES to a VIP Breakfast, if they ask for one. - The bathroom floor was not cleaned some of the days. - We are vegetarians, and there are very less vegetarian options. Further, food placards were not placed for every food item, and some of the veg options were put together with non-veg options. So, it was difficult to distinguish. - Some of the cooked foods reek of overused burnt oil smell.

Family oriented great pools for young kids. Needs more dinner options. By day 3 I was tired of the food and desserts being the same. Prefer a buffet style rather than ordering off the same menu. Making reservations to the other few restaurants available was difficult as they booked up quickly and frankly served much of the same food. Places to get drinks were limited and not really any entertainment except for 2 restaurants. Several planned activities during the day. Servers were friendly and worked hard to keep everyone happy. Beach was great. Visited during Spring Break so lounge chairs usually start being reserved by 7:30am and by 8:30 you’d be lucky to get a table. Since it has rooms allocated to time shares we had to change our room 3 days in. Resort took care of the move but it was still something unexpected to deal with during a vacation. I enjoyed my stay because it was a family event and the facilities were nice. I would not stay again on my own.

Likes: - We had actually booked for a lagoon view and when we requested we were upgraded for a partial ocean view. - The service staff are very friendly and do a great job. - We could easily get change for our big peso notes at the reception. Dislikes: - On day 1, we were approached by a staff member and were asked if we wanted to experience 'VIP Breakfast' followed by a ~80-90 minutes tour of the property. Further, we were told multiple times that they were not trying to sell anything. On the day of the VIP Breakfast, we realized that there was nothing VIP. We had our regular breakfast, but were accompanied by a sales person. He asked a lot of questions about the type of vacation that we want, the amount of money we want to spend, etc. What irritated us the most was the sales pitch went beyond 2 hours. 1 hour into the sales pitch, the sales person was accompanied by another sales person - who actually spoke offensively about my husband - he said to my husband's face that you do not look like a person of your age. This sales pitch ruined almost half of our day. Don't at all say YES to a VIP Breakfast, if they ask for one. - The bathroom floor was not cleaned some of the days. - We are vegetarians, and there are very less vegetarian options. Further, food placards were not placed for every food item, and some of the veg options were put together with non-veg options. So, it was difficult to distinguish. - Some of the cooked foods reek of overused burnt oil smell.

Beautiful architecture, wonderful staff, exquisite landscape, great quality drinks, excellent food, really nice rooms.