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"A few front desk staff is not overly friendly with non-Japanese speaking guests. I asked why there is no cold water in the room and a chubby lady with hair tied back (usually on night shift) impatiently told me to drink warm water from the tap. Her attitude towards foreigners will be a reason for me to think twice next time I book when coming to Japan again. My hat off to the cleaning lady who clean my room immaculately and treat me courteously even we don’t speak the same language. But...

"I stayed here twice so far and I love it. I especially like their breakfast buffet which offer a lot of traditional and local Japanese breakfast food as well as Chinese and Western style food. I enjoy their spa at the end of the day. The hotel staff are all nice and helpful. The location is very convenient from NRT airport by the Skyliner express train. "

"Their services, amenities, room and location was great ! We enjoyed Japanese style bathroom and toilet inside room so much ! Also it is close to Sensoji area, we enjoyed sightseeing and restaurant as well."