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"Outstanding hotel and staffs. Service is second to none. They exhibited the traditional Japanese hospitality and treated guests with respect. This is the best hotel I experienced in the past several years in Japan. On the 5th floor, the gorgeous Fuji mountain is like right on your backyard. The dinner and breakfast were super. I definitely will stay at this hotel again next trip."

"After a few rainy days in Tokyo, we arrived at this hotel still under grey skies, and with not much hope of seeing Mt. Fuji. Hiowever, on opening the curtains the next morning...Wow!! What a site! The view of Fuji from our room was stunning, magnificent! The room was nice an big, although perhaps a little dated (some USB ports would be nice!), but overall, can't complain! We took advantage of the hotel shuttle bus into town, which is very useful, although could be more frequent than once an hour, and has to be pre-booked during busy hours (early morning etc). Additionally, the final service back from town is 19:45, which means there's not really an opportunity to experience the restaurants in Fujikawaguchiko unless you get a taxi back. But to be honest, I would have happily walked back to the hotel to see that view!"

"This is a very nice hotel, the rooms ae large and comfortable, but you have to be okay with futons on teh floor. It is right across from the lake and within walking distance of the Rope line, boat tours and restaurants and cafes. The Hot springs pools are gender separated and in traditional Japanese style, with an outdoor pool and a hotter indoor poole and full showering and washing with shampoo and soap. A very good place with a free shuttle from the station."

"nice"

"Best"

"The onsen was awesome. Great first experience and feels great to be involved in part of the culture. Bbq grill was an amazing dinner."

"Very classy hotel with excellent service. Stayed for one night and had 6-course western dinner which was very good. The outdoor spa gets full view of Mt Fuji. Fully deserved of 5-star review. "