Westwood Vacations from ￥86,080

Cleaning people are excellent! Loud at 2 am from parties. Instead of being told upon arrival to drive around to the back entrance where our room was located. We dragged our bags to back of hotel ( me having a resent shoulder replacement). This is a very large event center.

Celebrated my birthday here but the room wasn’t that cleaned when I checked in also had to wait an hour for a new remote because the batteries were dead I requested my room to be cleaned the next day we left for the spa got back 4 hours later my room still wasn’t cleaned I had to ask them twice for house keeping. Other than that everything was great especially the restaurant and west light. Valet parking was convenient they also had my car ready for me outside when I checked out :)

The front staff were friendly and accommodating. Very helpful no matter who was at the front. Signed up and will continue to stay at the Marriot.

Staff made us feel so welcomed, comfortable, and practically like royalty. Room was very spacious compared to a typical hotel room. Plenty of closet space. Location was great. Close to shopping and a couple blocks from Metro. Walking distance to Times Square and Central Park. For a 5 star hotel, the room showed quite of bit of wear and tear.

The property is woefully dated and worn. At the peak Christmas season 2 elevators were out of order. The remaining elevators could take in excess of 20-25 minutes to make it to your floor. I walked down 24 flights each time rather than wait. The furniture was worn, the towels were worn, the carpet was stained and had cigarette burns. there was no clock in the room, no robe or slippers as promised, no bottled water as promised, no flowers or pictures as advertised. The bright spot was the view of the park. The breakfast buffet was nice, and complimentary champagne during happy hour was a nice touch. I would definitely not rate this a 4 star hotel, or even a 3 star due to the run down condition