4/10 (不満)
Jason
家族旅行
2025 年 3 月 22 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
While the hotel facility itself was not bad, we had a negative experience during our stay. We were charged for drinks at the bar while we didn’t visit the bar. The issue was eventually resolved, the process to get there wasn’t the best. I’m unsure if this was an employee purchasing drinks or another guest listening in and stealing our info. I was told there were camera recordings but didn’t hear the final outcome. When I told the manager this wasn’t our charge multiple times - I was not believed. Finally I decided to interrupt our trip off site and return to the hotel. We were told we didn’t need to do that but it seemed like it was the old way to prove that wasn’t my signature and prove what we looked like. This experience left us feeling unsafe at this location and unsure of the surrounding area. I would not recommend this hotel based on our experience.
Jason
2025 年 3 月に 1 泊滞在