Vincent Van Gogh Huis

We had a fantastic stay here. Great location right along the canal and fantastic amenities! Can’t wait to visit again.

On first glance (before booking) and just skimming over the room it was nice, very modern; a beautiful place. After the first nights stay we realised there were some issues. Firstly, I didn’t get the email on how to enter the property and there is no allocated receptionist for the hotel. So if there was no one in the restaurant to help, I wouldn’t have been able to enter. Secondly, the lighting in the room was very poor. Once the sun is setting you cannot do anything that requires light (eg makeup) we had our phone torches on. Thirdly, from the first day my friend had contacted the property about the next issue via WhatsApp (to my knowledge that’s the only way to contact them) and they never replied. I also messaged them about something (I booked the hotel) and they never replied to me. You would have to physically go down to the restaurant to ask someone there if you want anything. Fourth, from night 1 of our stay there was a leak from one of the extractor fans in the bathroom which created a puddle by the toilet and would travel to the sink and the bathroom door if you let it. We were mopping it up with towels everyday. Someone came in who I believe was maintenance, we told him about it & he said he’ll take a picture and be back, we never saw him again. The room was never turned over. We had to ask for towels. This isn’t something I’ve ever experience at a hotel. A bnb maybe, but not a hotel. The bed was lovely.

I had such a great stay The Pavilions Amsterdam, The Torens. The staff was super friendly and helpful from the moment I arrived, which made the whole experience really enjoyable. Love the recommendations for the restaurants nearby. I’ve got to give a special shoutout to Kevin at the Bar — he was awesome! Super friendly, easy to talk to, and really made everyone at the bar feel welcome. You can tell he genuinely enjoys what he does, and it definitely adds to the overall vibe of the place. Highly recommend this place if planning to visit Amsterdam.