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Hotel Carlton on the Grand Canal

4.0 star property
Waterfront Venice hotel in Santa Croce with 2 restaurants

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Carlton on the Grand Canal

Front of property
Lobby lounge
Rooftop terrace
Superior Double Room, Patio | View from room
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • Air conditioning
  • 24/7 front desk
  • Free WiFi
The price is ￥10,737
￥12,814 total
includes taxes & fees
Jan 28 - Jan 29

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Double Room Single Use

Double Room Single Use | Down comforters, minibar, in-room safe, individually furnished

Double Room Single Use

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 15 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Classic Double Room

Classic Double Room | Down comforters, minibar, in-room safe, individually furnished

Classic Double Room

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Triple Room

Down comforters, minibar, in-room safe, individually furnished

Classic Triple Room

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Family Room

Family Room | Down comforters, minibar, in-room safe, individually furnished

Family Room

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Superior Double or Twin Room, Canal View

Down comforters, minibar, in-room safe, individually furnished

Superior Double or Twin Room, Canal View

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 18 sq m
  • Canal view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room, Patio

Superior Double Room, Patio | Down comforters, minibar, in-room safe, individually furnished

Superior Double Room, Patio

Highlights

Deck/patio
Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Down duvet
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

Down comforters, minibar, in-room safe, individually furnished

Superior Double Room

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Twin Room

Classic Twin Room | Down comforters, minibar, in-room safe, individually furnished

Classic Twin Room

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room | Down comforters, minibar, in-room safe, individually furnished

Single Room

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Queen Superior

Down comforters, minibar, in-room safe, individually furnished

Queen Superior

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Down comforters, minibar, in-room safe, individually furnished

Junior Suite

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

View from room

Hotel Principe

Breakfast included
Pet friendly
Free WiFi
Restaurant
8.6 out of 10, Excellent, (1003)
The price is ￥15,769
￥18,802 total
includes taxes & fees
Feb 12 - Feb 13
Hotel Principe
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About the neighborhood

Map
30135, VE, Venice, Sestiere Di Santa Croce 578

What's nearby

  • Piazzale Roma - 4 min walk
  • Grand Canal - 4 min walk
  • Port of Venice - 13 min walk
  • Tronchetto Waterbus Stop - 13 min walk
  • Rialto Bridge - 18 min walk

Getting around

  • Venice Santa Lucia Station - 4 min walk
  • Venezia Tronchetto Station - 19 min walk
  • Marco Polo Airport (VCE) - 19 min drive

Restaurants

  • ‪Ristorante ai Scalzi - ‬3 min walk
  • ‪Burger King - ‬1 min walk
  • ‪Bar Pasticeria Rio Marin - ‬5 min walk
  • ‪Al Bacco Felice - ‬4 min walk
  • ‪Ostaria al Vecio Pozzo - ‬3 min walk

About this property

Hotel Carlton on the Grand Canal

Upscale hotel near Piazzale Roma
Located close to Port of Venice and Rialto Bridge, Hotel Carlton on the Grand Canal provides a rooftop terrace, a garden, and car rentals on site. At the two on-site restaurants, enjoy brunch, lunch, dinner, kids' meals, and international cuisine. In addition to a bar and a business center, guests can connect to free in-room WiFi.
Other perks include:
  • Babysitting (surcharge), a 24-hour front desk, and a front-desk safe
  • A porter/bellhop, tour/ticket assistance, and multilingual staff
  • Smoke-free premises, luggage storage, and 1 meeting room
  • Guest reviews speak highly of the helpful staff and location
Room features
All 150 individually furnished rooms boast perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and desk chairs.
Extra amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, childcare services, and daily housekeeping

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • La Cupola
  • Top of the Carlton

Things to do

  • Personal motorized watercraft
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On the waterfront
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 4.50 per person, per night for adults; EUR 2.20 per night for guests aged 10-16 years old.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Carlton Grand
Carlton Grand Canal Hotel
Carlton Grand Canal Venice
Carlton Hotel Grand Canal
Grand Carlton
Grand Carlton Hotel
Grand Hotel Carlton
Hotel Carlton Grand Canal
Hotel Carlton Grand Canal Venice
Hotel Grand Carlton
Carlton Grand Canal
Carlton On The Canal Venice
Hotel Carlton on the Grand Canal Hotel
Hotel Carlton on the Grand Canal Venice
Hotel Carlton on the Grand Canal Hotel Venice

Frequently asked questions

Is Hotel Carlton on the Grand Canal pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel Carlton on the Grand Canal?

As of Jan 21, 2025, prices found for a 1-night stay for 2 adults at Hotel Carlton on the Grand Canal on Jan 28, 2025 start from ￥10,737, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Carlton on the Grand Canal?

Hotel Carlton on the Grand Canal doesn't offer parking.

What time is check-in at Hotel Carlton on the Grand Canal?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at Hotel Carlton on the Grand Canal?

Check-out is at 11:00 AM.

Where is Hotel Carlton on the Grand Canal located?

Located in Santa Croce, this hotel is within a 5-minute walk of Scalzi Bridge, Piazzale Roma, and Grand Canal. Port of Venice and Teatro La Fenice are also within 1 mi (2 km). Venice Santa Lucia Station and Venice (XVQ-Santa Lucia Rail Station) are within a 5-minute walk.

Hotel Carlton on the Grand Canal Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 443 out of 1001 reviews" "
Rating 8 - Good. 328 out of 1001 reviews" "
Rating 6 - Okay. 129 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Vee

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We had two single beds pushed together with a gap in between. The mattresses were very hard and we had uncomfortable sleeps with flat pillows. The external window shutters could not be opened and our room was in constant darkness, and we needed the lights on during the day. There was no kettle or coffee making facilities in the room. The shower had good hot water. We had a bathtub but unfortunately the plug wasn't big enough and the water quickly drained away. There were large stains on the ceiling and the wallpaper. The decor is old-fashioned and worn. The noise level was unreal. We could hear pedestrians, hallway conversations, talking from the room beside us and feet stomping from the floor above. The water pipes made a high-pitched screeching sound when people showered. Staff were mostly unfriendly. Breakfast was okay except for the scrambled eggs which were runny and too salty. The only good thing about this hotel is its closeness to Santa Lucia train station. Venice is wonderful but we do not recommend this hotel.
Stayed 2 nights in Jan 2025

8/10 Good

Fabio

Liked: Cleanliness, staff & service
everything perfect except the room heater, basically quite cold. Highly recommended anyway, great staff, great location, great rooms
Stayed 2 nights in Jan 2025

10/10 Excellent

Jamiely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very hospitable!
Stayed 1 night in Jan 2025

10/10 Excellent

Sidika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
few-minutes walking to train and water-bus stations to go islands and S. Marco area. Best to get 2 days pass for all. Hotel charges 17 euros more if you purchase Murano-Bruno islands from them. No coffee pot in rooms but quality water is drinkable from faucets. We enjoyed the hotel very much.
Stayed 3 nights in Jan 2025

10/10 Excellent

Yesly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Their holiday party was amazing on new years eve..cute clasic hotel loved it
Stayed 2 nights in Dec 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Marina

Traveled with family
Liked: Cleanliness, staff & service
It was the smallest 4 start hotel room that I saw. Very strange that our 2 rooms had different doors then all other rooms on the floor. Staff was f iendly and very helpful, great location to commute around Venice
Stayed 2 nights in Dec 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Denis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of grand canal from our room. Friendly staff and convenient location.
Stayed 3 nights in Dec 2024

10/10 Excellent

Thomas

Stayed 2 nights in Dec 2024

10/10 Excellent

Alvaro

Stayed 1 night in Nov 2024

8/10 Good

Binh

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Shower too small for a large person. Elevator fit 2 persons. Everything else is good.
Stayed 2 nights in Dec 2024

10/10 Excellent

Manjeeta

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and convenient location right across the train station.
Stayed 1 night in Nov 2024

4/10 Poor

Bakulesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is not friendly and breakfast was ok, we’re disappointed.
Stayed 2 nights in Oct 2024

10/10 Excellent

Gregory, angleton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel on Grand Canal
Stayed 1 night in Nov 2024

2/10 Terrible

Kenlys

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff was rude. A lady from the restaurant states come out to tell I couldn’t eat from from outside when I was not even in the restaurant part of it. When I asked the lobby if this was a policy, she still came behind me to tell him after he said there was no policy in the matter that her director had said so. After asking the lobby again if I had to go to the street to eat my pizza, they finally let me eat it. Poor customer service
Stayed 2 nights in Nov 2024

10/10 Excellent

Sergiy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though this hotel is dated, the staff is very friendly and accommodating. Rooms are clean. Breakfast menu is good. It is approximately 5 minutes away from the train station and 20 minutes of the nice walk to Piazza San Marco.
Stayed 1 night in Nov 2024

8/10 Good

Mariangely

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2024

6/10 Okay

Rosanna

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs to be updated. The rugs in all the hallways are so old that it looks dirty no matter how much you clean them. They had random abandoned furniture in some areas of the hallways, which looked terrible. Our bathroom tub had mold on it since they were not cleaned correctly, but everything else seemed pretty clean. The breakfast in the morning was good and the staff was very nice. The location is far from St Mark Square. We walked it every day, but it took 20 minutes there and 20 minutes back. I was fine with it because I like the exercise, but if you don’t want to walk so much at the end of the day, You would have to take the water bus back.
Stayed 2 nights in Oct 2024

10/10 Excellent

iris, Loveland

Stayed 2 nights in Oct 2024

10/10 Excellent

KITTY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Classic
Stayed 1 night in Nov 2024

10/10 Excellent

Tyler

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very easily located across from the train station and right on the Grand Canal - so not only a big view, but easy access to the island, the vaporeto, etc. The staff were very nice. Breakfast had a lot of options. The rooms are small but this is the norm in Europe. The bed was very comfortable, which is not always the case in Italy!
Stayed 5 nights in Oct 2024

8/10 Good

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closr to train station
Stayed 1 night in Oct 2024

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk from Pizzale Roma, no need to hire anyone to get to the hotel.
Stayed 3 nights in Oct 2024

10/10 Excellent

Andres

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and perfect locate to terminal and local transportation
Stayed 1 night in Oct 2024