4/10 Poor
Roxana
Traveled with family
Aug 30, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Stay
I recently stayed at the Hotel Van der Valk in Noordwijk, with my family, and while the exterior of the hotel looks quite appealing, the inside tells a different story. The rooms are noticeably outdated, with carpets that appear worn and dirty. To make matters worse, we found a dirty diaper on the small balcony of our room. When we reported this to the reception and asked for someone to clean it up, the staff shockingly replied that they don't handle such things and seemed unfamiliar with the concept of a dirty diaper.
We booked a family room, which was supposed to be one of their more spacious options. However, it was disappointingly small compared to family rooms we've experienced at other Van der Valk hotels. On a positive note, the hotel's restaurant was very nice, and the service was commendable, though the prices were quite high. Additionally, be aware that parking comes at a steep 25 EUR per day.
Overall, while the hotel has a promising exterior and a great restaurant, the dated rooms, lack of cleanliness, and inadequate customer service were major letdowns. There are better options available in the Van der Valk chain.
Roxana
Stayed 3 nights in Aug 2024