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"The worst experience for check in as they messed up our booking - wrong unit number and code were informed, and it was for another Rakuten stay, not this facility! The facility is new, a huge living & dining area compare to Nasu where we stayed a year ago. Too many huge bugs in the balcony, lots were dead already but not cleaned… narrow parking area and the aisle "

"We stayed over Thanksgiving weekend with two families; children ranged from 10-14 in age. Communication with the host was great and they were kind and understanding when we arrived late due to traffic. We had a wonderful visit and enjoyed many amenities about the house, as well as the surrounding area. The kitchen was small, which made Thanksgiving dinner a little tough - but we expected this and came prepared for it. In spite of it being small, it it well-stocked with the things we needed. One...