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"Excellent experience"

"Beautiful hotel in the heart of Lugano. Near many great restaurants, close to the lake and well designed. Tremendous & friendly service. Well appointed room. Great shower and combed. Lucky to get a view of the mountains "

"We loved our stay at Hotel Mona. I highly recommend to book a room with Lakeview, amazing view of lake Geneva. Our room was spacious, it had an included mini bar at no extra charge, chocolates and wine. Breakfast buffet was very good and has plenty of options, including omelette station. There's always coffee, tea, water and juice at the lobby free of charge and in the evening they bring out a Pop corn machine and candy. It also has a Jacuzzi, outdoor seating by the lake. There's laundry facilities free of charge, just ask at the reception for the key, the laundry room also has the ice maker machine and a microwave. The hotel's location couldn't be better, 5 minutes from the train station, 1 minute to the tram stop, the Freddy Mercury statue is less than 10 minutes walk by the lake, and shopping and restaurants close by. Customer service was excellent; we hope to come back to Mona Hotel."

"Overall, the stay was great. It’s a beautiful hotel with well kept facilities. The pool and spa are great. The breakfast is wonderful! We had only one complaint: the shuttle to the train station. Upon check out we were asked if we wanted to use it and said yes. It was scheduled to leave 10 minutes later and no one showed up to drive the van. We waited about 15 minutes after it was scheduled to leave and no one ever came. It was at checkout time so the lobby was very busy and we didn’t have time to stand in line to talk to someone at the service desk. We missed the train we originally planned for, took the bus to the station, and it delayed our return trip to Milan. It was a frustrating experience. Overall, the stay was lovely but that was a sour note to end on. "

"Amazing wine on arrival!"

"Close to train station. Staff are accomodating esp the reception. We got the family suite and was spacious like a mini apartment. Amenities like bathrobes, slippers are included. "

"Excellent property and location. Breakfast was outstanding and service was exceptional."