8/10 (良い)
Jennifer K.
2024 年 8 月 19 日
気になった点 : 清潔度
Cleanliness and communication lacking
This property is a great location and an adorably decorated little house. The beds were extremely comfortable, the dock and lily pad were lovely.
When it came to the cleanliness of the house, the bedrooms and living area seemed good. The bathroom downstairs had long, dark hairs on the floor and rugs, as well as a lot of dead flies and hair on the windowsill. The kitchen also had a lot of dead flies on the windowsill. There were also potato chips, spiderwebs, and other debris on the floor when we arrived. We swept the floor once we got there, as well as before we left. All of the dishes, except for glasses, had to be washed before use due to being dirty. Several pans and utensils had dried eggs still on them. Lots of spiderwebs inside and outside. Wasp nest on the stair railing, my son was almost stung. No coffee filters, coffee, or laundry detergent.
I contacted the property manager before leaving a review to let them know of the issues. They responded and offered a partial refund of the $250 cleaning fee. Over a week later and I still have not received a refund, so I sent a message. I heard nothing back in 24 hours, so I let them know that I needed a response in 24 hours, or I would have to leave a review based on the unresolved issues, as VRBO had given me 2 days to leave a review. I was then accused of retaliation. I have stayed in a lot of VRBO's over the years and NEVER had issues with any of them. This Property Manager leaves much to be desired.
Jennifer K.
2024 年 7 月に 5 泊滞在