One of the reasons for perusing a website, such as hotels.com, is to be able to plan ahead for upcoming trips to avoid potential hassles. I found that the information could not be relied upon.
Our previous trip to Stockton, CA is one example. We wanted to plan ahead because we were moving from Oregon to California with a 16-ft moving truck and a car dolly attached to it. We wanted to book a truck-friendly hotel that also offered breakfast. We discovered that a lot of information provided by the hotels.com website was outdated and inaccurate. We spent 2 hours roaming around town trying to find a decent breakfast.
Below are the details:
1. NO complimentary breakfast
2. Listed WRONG amenities in room (I crossed out the ones that were not in the room): (cable service, coffee/tea maker, free local calls, free wifi, hair dryer, HBO, iron/ironing board, microwave, refrigerator)
3. Although the reservation was correct, the listed price was VERY different (Knights Inn offered onsite: 43.45 + 3.48(tax) = $46.93, we paid through Hotels.com: 55.49 + 4.44 (tax/ service fee) = $59.93)
I most certainly found this unacceptable. One free night out of 10 stays does not seem worth it in hotels.com. You might want to reconsider before using this site.