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"Friendliness and service of the staff and the food/drinks in the lounge"

"We stayed here at both ends of our trip. Staff was very helpful and had our luggage waiting in our room for us when we arrived. We had the 4 single beds, which worked for us. We booked it for the convenience to the train station so we could use our JR train passes. It allowed us to get 4 beds in one room. The beds are a little smaller than our traditional twin size beds. This did not have a microwave, but we knew that when booking. It was convenient to a major shopping center about 1 block away."

"It was very clean and professional the rooms were small but decent for two people. The amenities offered were extremely helpful especially for long stays. I wish it had been the only hotel we stayed in. "

"I stayed here for the night before an early flight home. The long corridor painted black was a bit odd and eerie, but everywhere was spotlessly clean and modern. I was on the premium floor and had star treatment from the staff, as well as a free drink voucher. My room was the ‘comfort’ option, so the smallest, but it was a perfect size with a lovely bath (and products!). I could watch the runway from the bathroom! The breakfast was very, very good - loads of different options so I had a good fill before I left. There’s an easy checkout screen if you’re in a hurry, and the hotel will take your bags before checkin so you can walk around unburdened. I also got in an hour early for ¥2000 which was really helpful for me!"

"We had a pleasant stay, walkable, lot of dining options, nice neighbourhood, would recommend"

"The hotel is very conveniently located just a 3-minute walk from Shinagawa Station. The room was carefully cleaned and feel good."

"very good"

"Beautiful hotel with many amenities in the room. We booked an East wing family room for my family of three. It was very large with three twin size beds, a couch, a table with two chairs and two stools. Very clean and quiet. We stayed for seven nights so we felt very comfortable there. Staff was kind and attentive. Helped us send our bags to a different city. Two convenience stores and a Starbucks nearby. "

"Everything was amazing! The staff was so friendly and helpful with the check in/check out process. The room was cleaned every three days, which was very nice. Loved it here. Definitely will stay again"