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Lake Toya Tsuruga Resort Hikari no uta

4.0 star property
Hotel with 2 restaurants, near Lake Toya

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Lake Toya Tsuruga Resort Hikari no uta

Exterior
Japanese Western Style Room with Onsen Open-Air Bath (Lake View) West Wing, Non-Smoking | Premium bedding, in-room safe, laptop workspace, free WiFi
Deluxe Design Twin Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking | Premium bedding, in-room safe, laptop workspace, free WiFi
Courtyard
Public bath

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • Air conditioning
    Air conditioning
The price is ￥79,200
￥87,120 total
includes taxes & fees
Nov 25 - Nov 26

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Premier Suite with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Premier Suite with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking | Premium bedding, in-room safe, laptop workspace, free WiFi

Premier Suite with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Highlights

Private outdoor spa tub
Air conditioning
Heating
Flat-screen TV
Premium bedding
Separate bedroom
Bidet
Rainfall showerhead
  • 120 sq m
  • Lake view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Japanese Western Style Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Japanese Western Style Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking | Premium bedding, in-room safe, laptop workspace, free WiFi

Japanese Western Style Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Highlights

Private outdoor spa tub
Air conditioning
Heating
Flat-screen TV
Premium bedding
Bidet
Rainfall showerhead
Spring water bathtub
  • 48 sq m
  • Lake view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Japanese Western Style Room with Onsen Open-Air Bath (Lake View) West Wing, Non-Smoking

Japanese Western Style Room with Onsen Open-Air Bath (Lake View) West Wing, Non-Smoking | Premium bedding, in-room safe, laptop workspace, free WiFi

Japanese Western Style Room with Onsen Open-Air Bath (Lake View) West Wing, Non-Smoking

Highlights

Private outdoor spa tub
Air conditioning
Heating
Flat-screen TV
Premium bedding
Bidet
Rainfall showerhead
Spring water bathtub
  • 51 sq m
  • Lake view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Family Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Family Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking | Premium bedding, in-room safe, laptop workspace, free WiFi

Family Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Highlights

Private outdoor spa tub
Air conditioning
Heating
Flat-screen TV
Premium bedding
Bidet
Rainfall showerhead
Spring water bathtub
  • 46 sq m
  • Lake view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Japanese Western Style Room (Lake View) West Wing, Non-Smoking

Japanese Western Style Room (Lake View) West Wing, Non-Smoking | Premium bedding, in-room safe, laptop workspace, free WiFi

Japanese Western Style Room (Lake View) West Wing, Non-Smoking

Highlights

Air conditioning
Heating
Flat-screen TV
Premium bedding
Hair dryer
Bidet
Private bathroom
Rainfall showerhead
  • 43 sq m
  • Lake view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Design Twin Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Design Twin Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking | Premium bedding, in-room safe, laptop workspace, free WiFi

Design Twin Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Highlights

Private outdoor spa tub
Air conditioning
Heating
Flat-screen TV
Premium bedding
Bidet
Rainfall showerhead
Spring water bathtub
  • 48 sq m
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Design Twin Room with Onsen Open-Air Bath (Wood-Deck) East Wing, Non-Smoking

Design Twin Room with Onsen Open-Air Bath (Wood-Deck) East Wing, Non-Smoking | Premium bedding, in-room safe, laptop workspace, free WiFi

Design Twin Room with Onsen Open-Air Bath (Wood-Deck) East Wing, Non-Smoking

Highlights

Individually decorated
Private outdoor spa tub
Air conditioning
Heating
Flat-screen TV
Premium bedding
Bidet
Rainfall showerhead
  • 48 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Design Twin Room with Onsen Open-Air (Wood-Deck) Bath East Wing, Non-Smoking

Deluxe Design Twin Room with Onsen Open-Air (Wood-Deck) Bath East Wing, Non-Smoking | Premium bedding, in-room safe, laptop workspace, free WiFi

Deluxe Design Twin Room with Onsen Open-Air (Wood-Deck) Bath East Wing, Non-Smoking

Highlights

Private outdoor spa tub
Air conditioning
Heating
Flat-screen TV
Premium bedding
Bidet
Rainfall showerhead
Spring water bathtub
  • 68 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Design Twin Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Deluxe Design Twin Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking | Premium bedding, in-room safe, laptop workspace, free WiFi

Deluxe Design Twin Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Highlights

Private outdoor spa tub
Air conditioning
Heating
Flat-screen TV
Premium bedding
Bidet
Rainfall showerhead
Spring water bathtub
  • 68 sq m
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Suite Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking | Premium bedding, in-room safe, laptop workspace, free WiFi

Suite Room with Onsen Open-Air Bath (Lake View) East Wing, Non-Smoking

Highlights

Private outdoor spa tub
Air conditioning
Heating
Flat-screen TV
Premium bedding
Separate bedroom
Bidet
Rainfall showerhead
  • 90 sq m
  • Lake view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Junior Suite Room with Onsen Open-Air Bath (Mountain View) East Wing, Non-Smoking

Junior Suite Room with Onsen Open-Air Bath (Mountain View) East Wing, Non-Smoking | Premium bedding, in-room safe, laptop workspace, free WiFi

Junior Suite Room with Onsen Open-Air Bath (Mountain View) East Wing, Non-Smoking

Highlights

Private indoor spa tub
Air conditioning
Heating
Flat-screen TV
Premium bedding
Separate bedroom
Bidet
Rainfall showerhead
  • 123 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Mountain View Junior Suite Room With Open-Air ONSEN Bath East Wing - Non-Smoking

Premium bedding, in-room safe, laptop workspace, free WiFi

Mountain View Junior Suite Room With Open-Air ONSEN Bath East Wing - Non-Smoking

  • Sleeps 4
  • 4 Twin Beds

View all photos for Design Twin Room With Open-Air ONSEN Bath -East Wing - Non-Smoking

Premium bedding, in-room safe, laptop workspace, free WiFi

Design Twin Room With Open-Air ONSEN Bath -East Wing - Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Lake View Suite Room With Open-Air ONSEN Bath East Wing - Non-Smoking

Premium bedding, in-room safe, laptop workspace, free WiFi

Lake View Suite Room With Open-Air ONSEN Bath East Wing - Non-Smoking

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Lake View Japanese & Western Room With Open-Air ONSEN Bath East Wing - Non-Smoking

Living area | Flat-screen TV, smart speakers

Lake View Japanese & Western Room With Open-Air ONSEN Bath East Wing - Non-Smoking

  • Sleeps 4
  • 2 Twin Futons and 2 Twin Beds

View all photos for Premier Suite With Open-Air ONSEN Bath East Wing - Non-Smoking

Premium bedding, in-room safe, laptop workspace, free WiFi

Premier Suite With Open-Air ONSEN Bath East Wing - Non-Smoking

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Deluxe Design Twin Room With Open-Air ONSEN Bath East Wing - Non-Smoking

Premium bedding, in-room safe, laptop workspace, free WiFi

Deluxe Design Twin Room With Open-Air ONSEN Bath East Wing - Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Lake View Japanese & Western Room With Open-Air ONSEN Bath West Wing - Non-Smoking

Premium bedding, in-room safe, laptop workspace, free WiFi

Lake View Japanese & Western Room With Open-Air ONSEN Bath West Wing - Non-Smoking

  • Sleeps 4
  • 2 Twin Futons and 2 Twin Beds

View all photos for Lake View Japanese & Western Room West Wing - Non-Smoking

Premium bedding, in-room safe, laptop workspace, free WiFi

Lake View Japanese & Western Room West Wing - Non-Smoking

  • Sleeps 4
  • 2 Twin Futons and 2 Twin Beds

View all photos for Lake View Family Room With Open-Air ONSEN Bath East Wing - Non-Smoking

Premium bedding, in-room safe, laptop workspace, free WiFi

Lake View Family Room With Open-Air ONSEN Bath East Wing - Non-Smoking

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Design Twin Room With Open-Air ONSEN Bath (Lake View)-East Wing

Premium bedding, in-room safe, laptop workspace, free WiFi

Design Twin Room With Open-Air ONSEN Bath (Lake View)-East Wing

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room (Mountain View)-East Wing - Non-Smoking

Premium bedding, in-room safe, laptop workspace, free WiFi

Standard Twin Room (Mountain View)-East Wing - Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Design Twin Room With Open-Air ONSEN Bath (Wood-Deck)-East Wing

Premium bedding, in-room safe, laptop workspace, free WiFi

Deluxe Design Twin Room With Open-Air ONSEN Bath (Wood-Deck)-East Wing

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Club Building Deluxe Twin Room, Non Smoking | Lake view
The Lake View Toya Nonokaze Resort
Spa
Parking included
Free WiFi
Restaurant
9.2 out of 10, Wonderful, (434)
The price is ￥36,382
￥45,164 total
includes taxes & fees
Nov 25 - Nov 26
The Lake View Toya Nonokaze Resort
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About the neighborhood

Map
052-0103, Hokkaido, Sobetsu, 88-26 Sobetsuonsen

What's nearby

  • Lake Toya - 2 min drive - 2.4 km
  • Toyako Onsen - 3 min drive - 2.6 km
  • Showashinzan Ropeway - 3 min drive - 2.4 km
  • Showa-shinzan - 3 min drive - 2.4 km
  • Toyako Hot Spring - 4 min drive - 4.4 km

Getting around

  • Toya Station - 16 min drive
  • New Chitose Intl. Airport (CTS) - 91 min drive

Restaurants

  • ‪Mogmog - ‬4 min drive
  • ‪レストランおおでら - ‬6 min walk
  • ‪風の音 - ‬4 min drive
  • ‪スープカレーハラハル SoupCurry HLAHAL - ‬4 min drive
  • ‪デメキン食堂 - ‬4 min drive

About this property

Lake Toya Tsuruga Resort Hikari no uta

Upscale hotel near Lake Toya
You can look forward to a terrace, a coffee shop/cafe, and a garden at Lake Toya Tsuruga Resort Hikari no uta. Adventurous travelers may like the cycling at this hotel. Take some time to relax at the onsite spa. Be sure to enjoy breakfast and dinner at the two on-site restaurants. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a bar and a gym.
You'll also find perks like:
  • Free valet parking
  • Bike rentals, concierge services, and an elevator
  • Tour/ticket assistance, a 24-hour front desk, and luggage storage
Room features
All guestrooms at Lake Toya Tsuruga Resort Hikari no uta boast comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and smart speakers.
Other conveniences in all rooms include:
  • Bidets, free toiletries, and hair dryers
  • Smart speakers, electric kettles, and heating

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Bar Usu no Akari
  • Restaurant LUMIere
  • Ryouriya shinzan

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a national park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV
  • Smart speaker

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Guests with food allergies should contact this property at least 5 days prior to check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Toya Tsuruga Hikari No Uta
Lake Toya Tsuruga Resort Hikari no uta Hotel
Lake Toya Tsuruga Resort Hikari no uta Sobetsu
Lake Toya Tsuruga Resort Hikari no uta Hotel Sobetsu

Frequently asked questions

Is Lake Toya Tsuruga Resort Hikari no uta pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Lake Toya Tsuruga Resort Hikari no uta?

As of Nov 21, 2024, prices found for a 1-night stay for 2 adults at Lake Toya Tsuruga Resort Hikari no uta on Nov 25, 2024 start from ￥79,200, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Lake Toya Tsuruga Resort Hikari no uta?

Valet parking is free at this property.

What time is check-in at Lake Toya Tsuruga Resort Hikari no uta?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. Late check-in is available during limited hours.

What time is check-out at Lake Toya Tsuruga Resort Hikari no uta?

Check-out is at 11:00 AM.

Where is Lake Toya Tsuruga Resort Hikari no uta located?

Situated in a national park, this spa hotel is 1.2 mi (1.9 km) from Showa-shinzan and 1.6 mi (2.6 km) from Lake Toya. Showashinzan Ropeway and Toyako Onsen are also within 2 mi (3 km).

Lake Toya Tsuruga Resort Hikari no uta Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 16 out of 24 reviews" "
Rating 8 - Good. 7 out of 24 reviews" "
Rating 6 - Okay. 1 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Basil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Alvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pretty good but the wagyu from the dinner was not good
Stayed 1 night in Jul 2024

8/10 Good

Shao Onn

Liked: Cleanliness
Stayed 2 nights in Jul 2024

8/10 Good

XIAOYUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

YUK YU MARTIN

Stayed 1 night in Jan 2024

6/10 Okay

Chay Ling

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great stay but totally not worth the price
For the price paid and 5 star rating, staff is extremely inflexible with their arrangements. - room cleaning is limited to up to 1pm and cannot be delayed further or changed if sight seeing plans change - dinner and breakfast timings must be fix one day in advance in 30min intervals forcing you to stick to your plan and unable to relax on a whim. Ironic for a 5 star ryokan that wants you to relax and enjoy the facilities - dinner is great but not worth the near US$800 price point. There are better ryokans out there that serve better food for half the price albeit at lesser portions (doesn’t matter when you are full at dish 7/9 of their keiseki) - default dinner menu is French and require top ups to Japanese Kaiseki or Teppanyaki. A bit of a downer consider the price paid
Breakfast is decent but there are better ones out there.
Kaiseki Dinner
Kaiseki Dinner
Kaiseki Dinner
Stayed 4 nights in Nov 2023

10/10 Excellent

Ching Yieng

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10. Love this hotel so much! Staffs are friendly and professional, food is delicious, architectural was perfect! Will definitely stay again when I visit to lake Toya!!
Stayed 1 night in Nov 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing ambience, great service and top-notch food
Stayed 1 night in Sep 2023

10/10 Excellent

Yan Kit, Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent stay. private onsen on your own terrace is such an unforgettable excellent experience
Stayed 2 nights in Oct 2024

10/10 Excellent

Mei-Ti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
享受渡假時光的好去處！
環境與服務都非常優質，讓人感到十分舒適。房內設有溫泉設施可以隨時享受放鬆的時光，並且還能從房內觀賞到美麗的洞爺湖景色和絢爛的煙火，令人印象深刻。工作人員非常有禮貌且友善，能夠熱心地協助解決各種問題，讓人感受到貼心的服務。不過，晚餐的法式料理的部分或許還有提升的空間，期待未來能有更好的體驗。
Stayed 2 nights in Aug 2024

8/10 Good

JUAN

Stayed 1 night in Jul 2024

10/10 Excellent

Jaehyun

Stayed 1 night in Jun 2024

10/10 Excellent

Chieko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
５月に４泊しました。開業一周年だったようで、特別ライブイベントが開催されていたりと良いタイミングでの滞在でした。館内の規模はちょうどよく、各所にアート作品が展示してあり、部屋までの廊下を歩くのでさえ、飽きさせません。こだたりを感じるしつらえ、演出が日常を忘れさせてくれました。客室露天風呂のテラスはゆったりとしており、そこから眺める洞爺湖・羊蹄山・中島の景色は絶景です。広い空を感じ、静寂に包まれ、風の音を感じ、究極のリラックス空間でした。 客室のアメニティの中で、これは嬉しいと思ったのが、 胃腸薬です。恐らく女性スタッフのアイディアなのかな？と想像しました。また、冷蔵庫には毎日異なるスウィーツが入っていました。（初日だけかな？と思っていたので驚きました。）美味しかったです。 大抵どのホテルもコーヒーメーカーはおいてありますが、こちらはペットボトルのお水が惜しげもなく置いてあるのはいいですね。けち臭さを感じません（笑） 当初４日ともにディナーはフレンチにしてましたが、ホテルの方から和食に変更も可能と連絡を頂いたので、１日だけ和食に変更しました。３日間はフレンチということで、毎日内容の異なるメニューでレベルが非常に高く、美しく、毎食堪能しました。朝食はハーフ・ブッフェで、ブッフェコーナーの品々が良かったです。（やたら品数は多いが、食べたいものがないところが多い）細かいことですが、レストランのある階の廊下には、配膳台がありましたが、それも景観を損なわない工夫がしてるのも良いですね。空間の統一を徹底しているのが伺えます。 スタッフの方は、イベントの案内の声掛けをさりげなくしてくださったり、食事の際の会話を聞いていたようで、情報提供してくださったりと心配りがすばらしかったです。とっても充実＆リラックスする事ができました。また是非再訪したいです。
Stayed 4 nights in May 2024

10/10 Excellent

lilik juniwat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

yasuhiro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
できて間もない綺麗なホテル。 露天風呂付きの部屋２泊でしたが、部屋が1階で、洞爺湖側なのにほぼ見えないのが残念。　鶴賀リゾートのグループの中では、食事はトップクラスで　朝も夜も素晴らしい。
Stayed 1 night in Nov 2023

10/10 Excellent

JUNGEUN

Stayed 1 night in Nov 2023

10/10 Excellent

yasuhiro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2度目の宿泊。同じホテルグループでは素晴らしい接客と配慮だと思います。
Stayed 1 night in Nov 2023

10/10 Excellent

YA-LI

Stayed 2 nights in Oct 2023

8/10 Good

Dr Ridzwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somewhat confused on the concept..
Physical facilities are excellent but I find soft skills of staff somewhat average, maybe because of labour shortage. Still, customers are paying a premium for an experience which is below expectations
Bedroom
Music room
Stayed 1 night in Sep 2023

10/10 Excellent

Tomonori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Liang-Lin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A new property in the Lake Toya area, but away from the main streets. Wonderful architectural design though slight understaffed, with many of them not as properly trained as other hotels of this calibre in Japan. Lovely rooms and in-room onsen (select rooms).
Stayed 1 night in Aug 2023

10/10 Excellent

???

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023