6/10 Okay
Renee J., Belleville
Oct 21, 2024
Liked: Cleanliness
Beautiful home. Enjoyed our stay, but absolutely horrible communication.
My husband and I have stayed in Vrbo‘s all over the United States, Canada. The home was beautiful. The view was spectacular, great kitchen. Our horrible experience was the lack of communication with property management. It took several months for them to answer a lot of my questions prior to arrival, which gave me a lot of doubts. When we arrived late in the day on Thursday, we were there for a week, we realize Friday that the big theatre TV in the game room, did not work. I called the property management and they called me back and told me that they were ordering the bulb for the TV and it would be there by Sunday. Afterwards we realize only two of the very small TVs in the entire house worked with one DVD player. We have seven children with us and they were looking so forward to using this big game room theater and watching movies in the evenings. gas fireplaces did not work. I called property management again on Friday and my call was returned on Tuesday. I also texted them numerous times with no response till Tuesday. On Tuesday I was told the Bulb still wasn’t in and they hoped it would come in that day and then be out the next day on Wednesday, at that point we’ve been there for six days and we’re leaving early Thursday morning they never did come. And no response. We never did get the TVs fixed. The fireplaces were not fixed and the communication through all of this was absolutely horrible! also told we would receive some kind of refund. Never happened. No response
Renee J.
Stayed 7 nights in Oct 2024