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"Lovely hotel with great service. It was worth the upgrade to have a room on a higher floor just for the view. "

"Very nice clean 4.5 stars hotel, just a little far from the station but walkable distance."

"very good palace to stay, the room is bigger than normal room of gerneral japan hotel."

"Good"

"Anticipating the cold weather in February, we booked this hotel because it was attached to JR Sapporo station and it didn't disappoint. The rooms are well appointed and cosy and the views outside to the snow covered streets were lovely. Being able to walk from our hotel straight to the snow festival site in Odori park without having to go outside was also a bonus, as was enjoying all the amazing shopping and dining that the area had to offer"

"Amazing In the center of Sapporo and walking distance to almost everything"

"Very quick and kind service when checked in. They showed us to our rooms and offered to help with our bags. Showed us where the emergency exits were as well and made themselves very accessible if we needed anything. Location was perfect and you could even access the subway from the basement level or shop without even going outside. Beds and pillows were comfortable. The room and bathroom were a good size and clean. Great hotel and experience staying with them. "

"Great place, on point, great location."

"The staff was very professional and accommodating in every way. They went out of their way to assist in helping park my car. They were also kind enough to let us know that due to the number of individuals staying at the hotel. It would be a good idea to come earlier for breakfast, Doing the saved us a lot of time, as we left we noted the large number of folks queuing for food. The interior of the hotel is a bit older, there was construction going on during the core hours of the working day, and certain items in the room did not work like the radio that’s built into the bed. I’m not sure if this is simply due to the age of the item or the functional operational abilities. Overall, it was a great place for a quick stay in the city. "